Job Description:
Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.
A Fortune 133 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.
The Business Operations Associate is responsible for managing schedule billed agreements processed via Arrow’s Recurring Billing tool. Daily tasks also include monitoring orders and taking the required action to ensure sales order progression, for timely invoicing to customers when necessary, and managing cases submitted in SalesForce related to assigned vendor product offerings. Works closely with Sales, IT, Credit, CST, and AP teams. Minimal interaction with resellers and vendors. This role is process/operations oriented.
What You'll Be Doing:
Manage scheduled billing workflow from “DRAFT” status through order creation, frequency, and term for various product types i.e. standard, overage, usage, and consumption.Monitor / manage open orders backlog to ensure timely invoicing to customers.Manual intervention to address order progression failures.Address customer invoice disputes.Initiate RMA (credit) and rebills.Manage vendor purchase order submittal, where applicable.Case management in SalesForce.What We Are Looking For:
Experience with Operations and Customer Service.Experience with Microsoft Office, Word and Excel. Advanced English Skills (Written and conversation fluent)The Skills That Will Help You Succeed Even More: (preferred)
Experience with Salesforce.Work Arrangement:
Hybrid: 3 days in office/2 days work from home#LI-FS1
#LI-Hybrid
What's in It for You?
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
30 days of Christmas bonus40% vacation premium12 vacation days plus 2 floating days, sick days and holidaysVision and Dental AssistanceLife InsuranceHealthcare Insurance10% Food/Pantry VouchersRestaurant Vouchers13% Savings FundWellbeing program for all employeesGrowth Opportunities, and more!Apply now!
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Location:MX-JAL-Tlaquepaque, Mexico (HPE Guad office)
Time Type:Full time
Job Category:Business SupportEEO Statement:
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)