Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

As a Business Operations Associate/Intern, you will coordinate research workflow across 2-3 industries with customer service excellence, accuracy, and organization. You will manage the daily workflow with an increasing level of independence, making sure capacities are managed optimally and, in a business focused manner. You will set the tone and expectation for the customer, from beginning to assigning of the work.

 

YOU'RE GOOD AT 

 

Working in a highly accurate manner in a deadline-driven, fast paced environment

Under the supervision of the Senior Researcher / Practice Area Lead / wider WorkfloCoordination team, you are a capable problem solver who comfortably multi-tasks while conducting coordination for the research workflowYou will have strong attention to detail, ensuring that critical information (data sources, internal billing, charge codes, etc.) is captured correctly in our automated request management system

Working collaboratively in an international, service-orientated environment

With directions from BCG Vantage management, you will match available capacity to request inflow, ensuring the allocation is in line with experience, skills and language capabilitiesWhilst building a solid understanding on the research workflow process and developing a sound understanding on BCG’s internal capabilities, you will cooperate with other offices and team members to optimize capacity developmentYou will have strong communication skills and feel confident managing customer / stakeholder expectations

Learning and growing your expertise

You will thrive in an intellectually intense environment and commit to gaining an understanding of all our Practice Area sources

What You'll Bring

0-2 years of relevant experience and general interest in workflow coordination & business research Finance background or understanding very desirableExperience with customer service in a fast-paced environment very desirableExperience in secondary research desirableProficiency in Excel, Word and PowerPointWell-developed communication skills in English, may include other languages in different regions

Additional info

BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations.

 

With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise.

 

BCG Vantage consists of three career paths, each playing a crucial role in delivering value to clients, case teams and practice teams.

Client Focus (Embedded Expertise)Integrates into client-facing teams to deliver direct client impact through expertise, know-how, and proprietary tools and assetsTopic Activation (Sector Expertise with Proprietary Tool & Data Solutions)Combines deep domain insights with our know-how and proprietary assets to address targeted challenges directly with clients and project teams; co-creates insights on industry trends and functional topics, proprietary data and tools, and teams to codify IP that all enables BCG to deliver excellent business value with its clientsResearch (Practice Topic and Sector-Aligned Research and Insights)Delivers actionable research and insights tailored to the client project’s needs; works with qualitative and quantitative data, conducts research and provides synthesized results from sources including commercial data, public and open source, company and industry research, macro-economic, commodities and trade data

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.\n
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