Description This position is part of the Business Operations team within the AWS Sales, Marketing, and Global Services (SMGS) organization and will be focused on working with the AWS Industries’ Media, Entertainment, Games, and Sports (MEGS) Industry Business Unit as they grow and scale the business globally. Within the SMGS organization, the Business Operations team acts as business partners and trusted advisors to AWS Industries and Strategic Accounts teams, accelerating growth and customer outcomes. We maximize seller productivity and Go-to-Market (GTM) motions by delivering actionable business insights and company-wide transformational mechanisms with agility and scale. We are seeking an experienced Business Operations Lead to partner with the MEGS industry Business Operations Leader to define and execute against the strategic priorities of the global MEGS industry. The ideal candidate earns trust through performance and relationship building, thinks strategically and analytically about business challenges, has a deep analytical background to assist the AWS MEGS Industry Business Unit in meeting their business objectives, delivering customer outcomes, and driving continuous improvements in seller productivity. The candidate must be willing to “roll up their sleeves”, be a self-starter with a bias towards problem solving, a passion for diving into data, identifying and eliminating roadblocks, and has the foresight to anticipate business needs, make tradeoffs, and balance business dynamics, despite constraints. The MEGS industry Business Operations Lead will thrive in a fast-paced environment, will be able to manage through ambiguity and complexity, and constantly seek ways to invent and simplify operational mechanisms. The MEGS industry Business Operations Lead will be responsible for looking around corners and measuring the performance of the organization, will deliver relevant and timely, actionable insights on the health of their business, and will effectively manage the operating cadence for the team. Maturity, strong judgment, and the ability to influence are all essential to success in this role. The successful candidate has excellent business and sales acumen, strong communication and collaboration skills, deep analytics experience, broad technical skills, and a demonstrated ability to both execute and influence. The person in this role will act as a trusted advisor, partnering with global MEGS industry leadership and other cross-functional teams to automate and optimize operational mechanisms, and invent new ways of diving deep with data to uncover actionable insights that help us serve our internal and external customers. This role is located in New York City. We strive to create an equitable and inclusive culture where all team members feel safe, empowered, and able to do their best work. This is an exciting opportunity to join a team and growing business where you’ll be able to have a high impact. Key job responsibilities * Lead pipeline management (health and hygiene) and industry solution opportunity tagging for the global MEGS industry. * Manage a weekly scorecard mechanism for the MEGS business unit focused on reporting dimensions such as opportunity tagging, partner-attached opportunity and genAI pipeline metrics. * Lead partner operations to support the MEGS business unit partner sales managers team. * Lead annual goal tracking for MEGS industry accounts. * Define standards and linkage to Account plans (tracking progress based upon Account planning goals). * Manage the operating cadence for account teams. * Build scalable and adaptable mechanisms aimed at maximizing efficiency, accuracy and productivity . * Leverage data, metrics, and analysis to provide accurate, actionable insights and make informed recommendations to sales leaders. Inform with anecdotes when data is lacking. * Define requirements for specific tooling to support mechanisms. * Continuously evaluate what we build to drive mechanism simplification, improvement and change management. * Exercise judgement to balance competing priorities and interests, keeping the long-term view in mind. * Track and report all key performance indicators, goals, and trend analyses for weekly business reviews. * Participate in and support MEGS industry strategic and bi-annual account planning activities. * Prepare ad hoc analysis & participate in multiple projects/work streams. * Collaborate with other operations leads and managers to identify and implement best practices. * Ensure consistent and efficient execution of all functions by working closely with stakeholders to drive adoption and implementation of global standard, mechanisms and programs. About the team About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. Basic Qualifications - Minimum of 5 years of leading a divisional operations function or similar responsibilities supporting sales functions - Advanced expertise with Salesforce.com (SFDC) - Demonstrated ability to define, refine and implement sales/business operations mechanisms and policies - Advanced Microsoft Office skills, particularly Excel and Word - Bachelor’s degree Preferred Qualifications - Experience with Tableau or other BI/analytics tools - Business Operations or Sales Operations background - Strong analytical and communication skills with the ability to think strategically about business challenges using data - Experience presenting to senior leadership - Ability to convey operational status and issues to multiple levels of the organization with the appropriate level of detail and clarity. - Experience in multiple organizational programs such as goals setting, training/enablement and metrics development. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,500/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.