HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities. We are seeking a highly skilled Business Operations Lead to oversee facility operations and join our team at the Walton Family Whole Health & Fitness Center in Bentonville, AR. You will act as a point of contact for escalated issues, and provide support for facility management, leadership & customer service, operations and system support, and administrative duties. If you’re looking to elevate your career and contribute to the growth of a vibrant and expanding team, this is the perfect role for you! Schedule/Hours: Varying schedule, Evenings and rotating weekends, closing weekdays Responsible for oversight of facility operations, serves as a point of contact for escalated questions or issues, and provides support to the front desk and member experience teams. Also responsible for managing the facility in collaboration with the Leadership Team. Serves as the acting manager and will be accountable for the entire facility, including shift accountability, safety and ensuring HealthFitness is delivering to contract requirements. Key accountabilities of this role include Facility Management, Leadership & Customer Service, Operations and System Support, and Administrative Duties. Key Accountabilities: **Facility Management** + Act as the primary point of contact for members and employees during evening and weekend shifts. + Oversee daily operations of the facility, ensuring staff have resources they need and facility meets the contract requirements in each department. Communicates to Leadership Team via a Shift Report with details on any follow up items, notable events and issues that were resolved. + Conduct regular walkthroughs to assess facility staffing, safety and member satisfaction, responding to any needs and communicating back to leadership team. + Manage emergency situations and complete incident and accident reports as needed, communicate with EMS and security personnel as needed. **Leadership & Customer Service** + Assist the front desk and member experience teams with administrative tasks, member inquiries, redistribution of resources + Respond efficiently to customer requests, comments, or concerns and bring issues to a timely and appropriate resolution. + Remains up to date on required company trainings and complies with all HealthFitness policies, management practices and acts as a role model for other staff. + Coordinates with Leadership team and appropriately partners with Human Resources or onsite Security for personnel, management or safety issues. **Operations and System Support** + Maintains a working knowledge of the Operations Manual and is familiar with processes in each department sufficient to provide guidance to employees. + Outreaches necessary vendors, maintenance or client contacts in the event of equipment failure, facility concerns or other impacts to service. + Provide employee technical assistance and guidance in navigating Club Automation, Workday, SubitUp and Connect2 to ensure staff have access to the resources they need, and are staying informed of policy and staffing changes. **Administrative Duties** + Complete opening and closing duties depending on shift hours. + Participate in internal programs and special events as needed, which may include setting up or breaking down events, providing instructions and traffic control for large groups, reassigning staff to other areas of the facility. + Handle other duties as assigned by the leadership team. **Minimum Requirements:** + Associate’s degree hospitality, operations, business management or a related field. + Computer proficiency in Microsoft Office programs including at minimum Word, Excel, Outlook and PowerPoint. 2+ years of in-person customer service experience. Demonstrated success in leading during high pressure situations and acting with sound judgement and decision making. + Adult CPR/AED and First Aid Certification. + Demonstrated decision-making abilities by assessing situations, considering multiple perspectives, and choosing best course of action. + Strong interpersonal and accountability skills such that giving direction to a diverse group of employees or members is effective, respectful and aligns with HealthFitness policies. **Preferred:** + Bachelor’s degree in hospitality management, operations management, communications or a related field + Previous Supervisory experience + CPR Instructor Certification Compensation: $56,000-$59,000/yr. Pay is dependent on experience and qualifications. Brand: HealthFitness Come join HealthFitness! Join a team that will not only utilize your current skills but will enhance them as well. We offer a comprehensive benefit package that includes Medical/Dental/Vision plans including HSA, PPO and FSA options, retirement/401(k) with employer matching program, fitness and wellness programs incentivized with medical plan discounts, certification reimbursement program, tuition reimbursement, paid new parent leave, paid Holidays and PTO (starting at 3 weeks for full-time associates), volunteer paid time off and much more. HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. EOE/AA. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Age/Disability/Veteran For the fourth consecutive year we were selected as a **Top Workplace by the Chicago Tribune** . The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.