The Business Operations Manager recommends opportunities to expand the portfolio of services offered to clients, identifies potential revenue/costs and develops pricing strategies for vendors and payors. Directs the operation of the department by leading and coordinating key functional services to support departmental objectives and organizational goals and integrates programs with other Inova departments and services as necessary.
 

Schedule: Monday - Friday (8:00am-5:00pm) ; Hybrid (Must be able to report on-site 2-3 times per month)

Job Responsibilities:

Reviews program revenue and cost data using reliable program applications from decision support and financial analysis. Establishes, modifies, and supports appropriate operational and financial benchmarks. Implements a balanced scorecard to track performance improvement including efficiency, cost, employee productivity and customer service. Leads, guides, and participates in the development of and adherence to business and clinical related policies and procedures to ensure clarity in communication of expectations and efficiency of business operations for the program. Ensures that departmental/functional operations are in full compliance with accrediting and regulatory agency standards. May assists in hiring interviews, recommends staff for hire, provides orientation and training to ensure a high performing work force. Develops and implements schedules and processes with staff input to optimize department functioning and customer service. Demonstrates effective problem-solving and decision-making skills while serving as a change agent, resource, mentor and role model. May perform additional duties as assigned.

Additional Requirements

Experience - Three years of financial analysis and revenue cycle or relevant experience 

Education - Bachelor’s degree in relevant field (or 4 years of experience in lieu of degree)

 

Preferred Requirements

Understanding the basic principles of finance, accounting and bookkeeping. Gather and verify appropriate documentation to generate and send customer invoices.   Follow up and communicate with customers regarding outstanding invoices and payment discrepancies.   Investigate and resolve billing and payment issues.  Attention to detail for auditing purposes  Proficiency with Quickbooks