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Business Operations Manager

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

The Opportunity:

The Business Operations Manager leads the Corporate Accounts (“CA”) team’s efforts to maximize the effectiveness and efficiency of the CA sales team, including the IHN (Integrated Health Network), LRL (Large Reference Lab), GPO (Group Purchasing Organization), and CRO (Contract Research Organization) teams.  

Working closely with the Vice President and Corporate Account Leadership Team to provide leadership, strategic decision-making, and planning to develop and manage efficient and effective use of resources to help the overall Corporate Accounts team meet their objectives.

Responsible for collaborating and aligning with the franchise Sales Operations teams as well as Talent and Development, Service, Pricing and Contracts, Finance, Compensation and Strategic Supply.

Creating, managing, and the continuous improvement of processes, programs, and tools.

Key Responsibilities/JobFacts:

Strategic Sales and Operations Leadership: Lead the development and execution of annual sales meetings for Corporate Accounts and RDx, collaborating closely with Customer Engagement and Training teams. Drive annual business planning, budgeting, and forecasting processes to align with organizational goals. Ensure compliance with Roche’s internal business processes and regulatory requirements, fostering strong relationships with key customers and external stakeholders to drive business growth and alignment.

Sales Training and Effectiveness: Facilitate new hire and ongoing sales training initiatives to enhance team effectiveness and performance. Support process improvement and tool deployment for sales effectiveness, including Salesforce.com, Miller-Heiman, Showpad, and Tableau. Analyze sales tools and resources to optimize functionality and alignment with strategic goals.

Project Management and Stakeholder Engagement: Influence stakeholders to prioritize and execute critical projects in a timely manner, leveraging strong communication and negotiation skills. Manage intern and rotational associate recruiting, project development, and oversight, ensuring impactful contributions to organizational objectives. Develop and maintain strong relationships with global colleagues and functional areas to achieve objectives and resolve issues effectively.

Analytical Insight and Continuous Improvement: Utilize strong analytical skills and data-driven insights to inform decision-making and drive business performance. Monitor and report on key performance indicators (KPIs) and sales analytics to senior leadership, ensuring alignment with strategic objectives. Drive continuous improvement initiatives across business operations, optimizing processes and enhancing overall efficiency.

Marketing and Content Management: Assist in the development of marketing-related content and product launches in coordination with Franchise Marketing and Regulatory teams. Ensure seamless execution of marketing strategies to enhance brand visibility and market presence. Maintain alignment with upcoming launches and stakeholder expectations through rigorous analysis of tools and resources for optimization.Contribute to annual convention and conference planning and Roche presence in partnership with Marketing and Customer Engagement.

Who you are:

Bachelor's Degree required

7 years of progressive professional experience (research methods, financial and/or business analysis, pricing and/or forecasting) or 6 years progressive professional experience with an Advanced Degree

Preferred Qualifications:

Master’s degree 

Advanced understanding of practices and principles of P&L profitability, pricing strategies, and/or statistics, research and analysis

3 years of Sales or sales operations experience 

Excellent written and oral communication as well as excellent presentation skills

Excellent leadership qualities, including but not limited to: inspiring and motivating others; team-building; and quality developing trust and credibility

Proficient utilizing MS Word, Excel, and PowerPoint and analytical tools

The expected salary range for this position based on the primary location of Indianapolis,IN is 101,500 and 188,500.  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  A discretionary annual bonus may be available based on individual and Company performance.  This position also qualifies for the benefits detailed at the link provided below.

Benefits

Relocation benefits are not offered for this position

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.