The Business Operations Manager recommends opportunities to expand the portfolio of services offered to clients, identifies potential revenue/costs and develops pricing strategies for vendors and payors. Directs the operation of the department by leading and coordinating key functional services to support departmental objectives and organizational goals and integrates programs with other Inova departments and services as necessary.

The Medical House Calls program is specifically tailored to support elderly patients in their desire to age comfortably at home, aiming to minimize hospital readmissions and overall healthcare costs. This initiative is driven by an interdisciplinary team that delivers comprehensive primary care directly to patients in their homes or assisted living facilities. Typically serving patients aged 65 and above who face challenges in attending traditional medical appointments, the program primarily assists individuals managing multiple chronic conditions, coping with changes in functional ability, handling polypharmacy, and dealing with frailty or debility.

The primary care services provided through this program involve intensive patient management and meticulous care coordination, with a particular focus on advance care planning. To ensure optimal patient outcomes, the program team establishes robust partnerships with various healthcare entities, including inpatient teams, hospice agencies, skilled nursing facilities, physical therapy, occupational therapy, mental health services, and county support services.

The geographical coverage of Medical House Calls extends across approximately 48 zip codes in Northern Virginia. Medical House Calls | Inova

Job Responsibilities
Reviews program revenue and cost data using reliable program applications from decision support and financial analysis.

Establishes, modifies, and supports appropriate operational and financial benchmarks. Implements a balanced scorecard to track performance improvement including efficiency, cost, employee productivity and customer service. Leads, guides, and participates in the development of and adherence to business and clinical related policies and procedures to ensure clarity in communication of expectations and efficiency of business operations for the program. Ensures that departmental/functional operations are in full compliance with accrediting and regulatory agency standards. May assists in hiring interviews, recommends staff for hire, provides orientation and training to ensure a high performing work force. Develops and implements schedules and processes with staff input to optimize department functioning and customer service. Demonstrates effective problem-solving and decision-making skills while serving as a change agent, resource, mentor and role model. May perform additional duties as assigned.

Additional Requirements

Certification - None required, Licensure - None required, Experience - Three years of financial analysis and revenue cycle or relevant experience Education - Bachelor’s degree in relevant field (or 4 years of experience in lieu of degree)