Thank you for considering Progyny!

We’re looking for a manager to join our growing Business Operations team, specifically a leader who is a cross-functional relationship builder, with a keen eye for process, prioritization, and innovation. You will be responsible for designing and executing high-priority initiatives to improve the organization's operational efficiency. This role regularly engages with a broad range of functional and leadership teams at Progyny to implement scalable solutions that support our staff and systems.   

What you’ll do... 

Lead multi-functional teams to develop business requirements that inform business decisions and operational recommendations.  

Work with cross-functional partners to design and evolve our operational playbook, including manual processes and workflows to optimize the member experience, remove redundancies, and complement the automated functions of our technical solution. 

Work with Compliance to ensure our product and service meets regulatory requirements. 

Action on key insights from regulatory updates, policy changes, and product performance in support of market, pricing, plan design, and strategic decisions. 

Partner with Product leadership to inform product strategy, roadmap, and integration opportunities. 

Build systems to collect data to identify trends, inform process and tool development, make business decisions, and develop performance metrics. 

Partner with Finance and Tech to build dashboards and reporting to monitor team performance and measure KPIs. 

Analyze operational performance of projects after execution.  

Foster and promote a culture of continuous improvement across the organization. 

About you…  

8+ years of operations experience, with at least 5 years of healthcare industry experience, preferably in insurance and/or employer health benefits 

Experience with health plans, health payer systems and an understanding of the commercial health insurance marketplace is required 

Bachelor’s degree; preferred in business, public health, or healthcare administration 

Demonstrated ability to design and implement operational and technical processes to meet business requirements, including experience with BPMN and/or UPM process modeling 

Adaptive, curious, and inquisitive, a natural problem solver who enjoys synthesizing complex problems 

Self-starter who takes initiative, works independently, and thrives in a fast-paced, constantly changing environment  

Detail-oriented, highly organized, and able to manage multiple projects at once while prioritizing across competing projects 

Proven ability to inspire a team, develop leaders and hold teams to a high standard of performance 

A team player with the ability to collaborate effectively across diverse functions, backgrounds, and working styles 

Ability to communicate with day-to-day operational teams along with executive leadership through both written and oral communication 

A high degree of comfort and familiarity (and willingness to upskill) with tools and technology 

Strong Microsoft Office skills (PowerPoint, Excel, Word) and ability to efficiently work with large volumes of data and pivot tables 

Able to work a hybrid schedule of 3 days/week in our NYC office 

About Progyny:   

Progyny is a transformative fertility, family building and women’s health benefits solution, trusted by the nation’s leading employers, health plans and benefits purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians. 

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.  

Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.  

Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com. 

Our perks:  

Family friendly benefits: Paid family and parental leave, fertility and family building benefits (including egg freezing, IVF, and adoption support), family care fund and Parents’ Employee Resource Group  

Health, dental, vision and life insurance options for employees and family  

Free in-person, virtual and text-based mental health and wellness support  

Paid time off, including vacation, sick leave, personal days and summer flex time  

Company equity  

Bonus program  

401(k) plan with company match 

Access to on-demand legal and financial advice   

Company social events  

Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office 

In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $115,000 - $125,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.   

Progyny is proud to be an Equal Opportunity and Affirmative Action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law. 

If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to apply@progyny.com. 

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