The Professional Services Business Operations Specialist plays a vital role in ensuring the smooth and efficient operation of the Services organization. In this dynamic position, you will focus on project administration, operational support, contract management, and driving process improvements. We are looking for an energetic individual who thrives in a collaborative team environment and is passionate about continuous learning and growth.  You will be working in the Guidewire Bangalore office, and will report to the Professional Services Business Operations Manager.ResponsibilitiesHandle and resolve internal customer requests via Salesforce cases, providing top-tier support.Efficiently prioritize and manage multiple time-sensitive cases simultaneously.Prepare, review, and approve sales and contractual documents (e.g., Statements of Work, Work Orders, Change Orders, Proposals, RFIs, and estimates) for both standard and custom deals, ensuring compliance with Guidewire’s policies.Support global field consultants with invoicing and month-end billing processes.Address and resolve employee inquiries regarding resource assignments, expenses, travel policies, and other operational topics.Assist with project set-up, tracking, and maintenance within  our Professional Services Automation (PSA) tool.Collaborate cross-functionally with key stakeholders (Professional Services, Finance, and Legal) to resolve or approve customer rates and billing discrepancies promptly.Create and manage customer-facing annual rate increase notifications and update internal systems with the latest rates as needed.Lead and implement process improvements to enhance organizational efficiency.Required skills and experience:3-5 years combined experience in technical services operations or Professional Services.Some background in invoicing, billing, and/or financial analysis.Must be able to read and interpret contractual language with regards to project set-up details (i.e., rates, start and end dates, expense policies, etc.).Experience with basic project management (i.e., defining goals, tracking progress, reporting status, and meeting milestones). Experience with basic system administration tasks.Experience with desiredProficiency in Google GMail, Documents, and SheetsExcellent communication and active listening skills. Comfortable talking to internal customers via email, chat, or phone. Ability to work both in a small team environment with shared responsibilities and independently with little or no supervision direction, while demonstrating collegiality. Outstanding attention to detail with a strong ethic of personal responsibility. Great problem-solving, analytical, and organizational skills.During month-end and quarter-end periods, a flexible schedule may be necessary to provide support to customers across different time zones.