Description

ICF is currently seeking a Business Operations Specialist to work on the OTIP/ORR Mission Support Project.  The purpose of this project is to provide support to ORR in meeting their mission goals.  This support covers a variety of activities across multiple divisions within each federal program.

The Business Operations Specialist will use his/her expertise to collect and analyze data, identify trends and outcomes, establish and maintain data visualization products, and data support for inquiry responses. 

The successful candidate will have a broad knowledge of project support and coordination.  The Business Operations Specialist will report to a divisional or bureau lead for supervision and assignments.

Positions will be fully remote, onsite embedded in the client site, and hybrid.

Key Responsibilities:

ORR Business Operations Specialist responsibilities include:

Support business operations in assigned unit.Prepare information request responses for approval by federal staff.Assist in data collection, tracking, analysis, and reporting on information requests received.Support the implementation of the federal records management system.Engage in document review to determine compliance with statutes, regulations, agency policy and procedures, and contract/grant requirements related to document retention and storage for federally funded programs.Support the development of new records management processes and/or process for large-scale records collection.Maintain clear records of all project activities.

Basic Qualifications:

Bachelor’s degree in social work, public administration, business, social services, or related field which requires an understanding of business analysis.A minimum of 2 years professional business analysis experience, including quantitative and qualitative analysis. At least 1 year of experience with Office of Refugee Resettlement program experience.Demonstrated ability to communicate effectively both verbally and in written form with project staff and stakeholders.

Preferred Skills:

Master’s degree in social work, public administration, business, or other advanced degree in a related fieldDemonstrated ability to communicate effectively both verbally and in written form with project staff and stakeholders.Working knowledge of ORR mission and activities.Experience working for a refugee program.Proficient in use of Smartsheet, Power BI, or similar applications.

Professional Skills:

Ability to promote and contribute to an equitable and inclusive organizational culture and environment.Solid team player with proven ability to manage competing priorities, perspectives and stakeholder needs.Exceptional business analysis skills.Strong analytical, problem-solving, and decision-making capabilities.Ability to prioritize and manage multiple activities simultaneously in a fast-paced, changing environment. Excellent verbal, interpersonal and written communication skills.Demonstrated outstanding level of professionalism in providing business operations support, including ability to exercise good judgment, discretion, tact, and diplomacy.Proficient with MS office applications (i.e., Word, Excel, and PowerPoint).

#Indeed

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

 

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. 

However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. 

 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$73,403.00 - $124,784.00

DC Remote Office (DC99)