Business Operations Specialist | Operations | CDMX, México

About Us 

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.

About the Role

The role of the Business Operations Specialist is to optimize business operations, support the Operations Manager and team in a variety of functional areas. Your role as Business Operations will be to work with the Operations Manager and the Leadership team to drive strategic and scalable growth. 

Responsibilities

Support differents projects, processes, procedures cross the company.

Assist with travel arrangements and monthly expense reporting

Coordinate meeting preparation and compile and distribute thorough meeting notes with clear action items and owners

Prepare and distribute reports and provide administrative support for all business review meeting

Manage Member Experience and Community initiatives for the OM and Community team

Trained to use Medallia to explore improvement areas, capture high level action planning items, tracking territory impact on Member Experience initiatives 

Host office hours for GM and leadership team around member experience initiatives

Share best practices and key wins across Member Experience, change management, and initiatives to support central Member Experience team

Local office and mailing responsibilities for territory HQ offices and notices

Communicate with internal and external contacts to ensure that all projects are being executed in a timely manner.

Schedule and drive the listening circles with community team on market level, prepare Q&A sessions 

Lead connection moments, communication channels and All Hands preparing agenda, deck, and recognition

Plan and accompany senior leadership or cross functional visits to the market 

Control and assign the community leadership T&E budget 

Collaborate with Operations Manager and cross-functional teams on ad hoc projects 

Oversee company-level reporting, qualitative and quantitative mechanisms to facilitate actionable processes and solutions, and develop territory level KPIs 

Lead execution of high priority strategic initiatives and projects for the business 

Engage with teams to provide specific operational projects for OM portfolio and program-level leadership support when needed

Manage cross-functional projects or initiatives; bring together important stakeholders and help drive decisions 

Qualifications:

Bachelor’s degree in Business Administration or related field.

Proficient in English

Advanced verbal and written communication skills in English is required.

Work tactically, quickly and efficiently to support senior leadership

A proven problem solver and able to make creative, forward-looking decisions

Excellent Microsoft Excel and Powerpoint skills (as well as Google Sheets and Google Slides)

Excellent project management skills

Excellent communication skills and ability to manage complex projects with many cross-functional stakeholder

Ability to work with executives and senior stakeholders 

About WeWork 

Being a WeWork employee is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do.