Interacts with clients to provide support with billing requests, information requests, suggestions, and complaints.

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.

Global Service Center Overview:

The Chevron Global Customer Service Center is a team of 400 Customer Service Center & Technology professionals, spread out in 17 countries across the globe which provides a cost-effective, effortless, and digitally enabled experience for our internal partners and external customers as they engage with Chevron across the globe.

Our Manila location is composed of 250 employees composed of supervisors, team leaders, subject matter experts and customer service representatives. We provide support to different regions where Chevron has a presence. Established in 2006 we pride ourselves in promoting the Chevron values of integrity, trust, diversity and inclusion, safety.

Chevron is now accepting online applications for the Business Operations Specialist position.

Key Job Responsibilities

Marketing communications including with target audiences, encompassing various channels and messages to promote products, services, or brands. Develops detailed project plan for label, carton or package change in market. Demonstrates excellent analytical skills; provides insightful observations, conclusions, and recommendations to effectively manage the customer relationship. Responsible for the execution and adherence of agreements that have a significant financial influence on business unit performance.Major project assignments that come into the group are handled by this position and may have significant impact on the business unit. Able to utilize various methodologies for project prioritization, communication, and execution.Partners with Supply Chain to develop implementation timeline, ramp-up and ramp down plan / hard stop depending on package change type.Facilitates meeting with vendors, management, and stakeholders relative to current support scope, projects, and business plan objectives. Manages 3rd party vendors in ensuring that local and regional legal, compliance, marketing and other requirements are met.Owns and manages work processes for the development and maintenance of PDSAssists in updating packaging identity and image standards & guidelines, and communicate changes across marketsResponsible for in country execution of lubricants packaging and marketing communicationsAlign with Marketing team to ensure packaging, label designs and communications are aligned with web, campaign and promotional requirementsDirects and manages activities to deploy packaging standards and coordinates with vendors, Marketing, Sales and Supply Chain to meet business needs and requirementsDevelops and executes on communication initiativesProject management, planning and guiding multi functions to develop new solutions, positions and implement packaging changes because of regulatory change & business needsResponsible in developing, maintaining and executing all Texaco and Private label developmentManage external agencies to deliver the marketing plan in line with Chevron brand guidelines Manage the production of all print/media ads, trade brochures, leaflets, Product Data Sheets for region in conjunction with channel needs

Competencies

Excellent Communication – written and verbalBusiness Knowledge including good understanding of product and brand guidelinesProject and Stakeholder Management

Required Qualifications

Bachelor's Degree in any business-related course preferably MarketingExperience in Project Management from setting up a team to framing, planning and implementationDetail oriented, high critical thinking skill, reliable with sense of urgencyAble to prioritize, provide and take feedback, and take ownership of workAble to communicate well and work with different personalities and culturesProficiency in English for business purpose is a must.Team Player and highly adaptableOpen to different shifts/schedule

Preferred Qualifications

Good knowledge in various aspects of Lubricants packagingAgency direction & coordination and Validating & Verifying (V&V) contentPreferred but not a must: can speak multiple languages

Relocation Options:

Relocation will not be considered within Chevron parameters.

International Considerations:

Selected candidate will work in the Philippines under the local payroll system and benefits.

Working with us 

There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).

CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.

CHI has received various recognitions as a top employer: the 2022 Diversity Company of the Year; 2021 Asia’s Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards.   

CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.

At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop, and retain diverse Filipino talent.  Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace. 

Benefits     

Competitive salaryAllowances, medical and optical reimbursements Health care coverage for you and your eligible dependents Robust employee centred programs for health and wellnessTime-off to promote healthy work-life balance or to care for your familyAnnual corporate incentive bonus when the company meets established goalsRecognition & awards programLong-term savings planLife insuranceCareer development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groupsHybrid work model - work remotely from home several days a week

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Chevron participates in E-Verify in certain locations as required by law.

Makati City, Metro Manila

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