**About NCR Atleos** NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. **Position Summary & Key Areas of Responsibility** The Business Ops Analyst (BOA) works closely with many internal cross functional teams within the Centers of Excellence (COE) driving proactive measures. The BOA builds operational internal relationships with the goal of ensuring that the needs of the customer are met with success and a high level of satisfaction. The BOA drives a proactive workflow process to identify gaps to prevent customer pain during entitlement services, onboarding, implementation, or invoicing. This includes taking ownership for improvement of operational processes or gaps and any roadblocks encountered. The BOA may be assigned to Data Governance, Revenue Recovery, Order Processing, or Entitlements CoE. **Core Skills** Partnering with internal teams such as Sales, Sales Operations, Inside Sales and Customer Support in addressing operational process issues. A working knowledge of NCR ATLEOS products and solutions is necessary to confidently check a customer’s account for entitlement accuracy. You will touch a myriad of contract types that come in with different levels of complexity and must be able to identify issues for the fastest resolution to ensure customer satisfaction. **General Duties and Responsibilities** + Works proactively to identify potential gaps in service and moves to resolve before they surface as issues for the customer. + Maintains account audit data and action discovery tracker. + Reduce escalations, positively stimulate cash flow, implement automation, process improvement, and ensure entitlements data integrity end-to-end. + Drive process improvement with standardized documentation + Provides proactive consultation to internal functional areas as SME to prevent potential gaps and follow to resolution. + Passion for working on behalf of customers and ensuring their happiness. + Ability to work independently and problem solve. + Robust sense of accountability: sound personal judgment, capacity to handle confidential information appropriately, effectively escalate issues. + Great organizational skills and attention to detail as well as the ability to prioritize multiple tasks simultaneously without sacrificing quality of work. + Strong interpersonal ability to effectively communicate (both written and verbally) **Cross-Functional Teams** + Attend regular cadence meetings needed to bring multiple, cross functional issues to resolution. + Programmatically work with functional teams to improve process and/or tools. + Ensure NCR teams stay accountable and that follow up is swift and complete. + Awareness of potential issues and act before they become a problem. + Continued partnership with the Customer Success team to improve processes and tracking mechanisms across all segments of the business. **Problem Solving** + Identify areas of opportunity where continuous improvement can be applied. + Apply critical thinking skills; utilize appropriate resources within the company to solve issues, identify root cause and carry to resolution. + Manage issues with a focus on global impact (solve once for many). **General Knowledge, Skills and Attributes** + Possess an understanding of Banking customer’s business needs and NCR ATLEOS applications (QuoteBuilder, Sales Force, NCDM, MACC, SOM, etc). + Communicate updates to internal teams and the customer timely. + Advocate for the customer within NCR – understanding and balancing needs of customer with the goals/direction of NCR. + Build strong internal collaboration – continually building strong relationships with internal partners (Sales & Support, BOC, fellow COE’s in Customer Success). + Convey deep customer empathy both internally and externally + Effective organization and time management skills + Data collection and deep dive analysis; to present key findings **BASIC QUALIFICATIONS** + Bachelor’s Degree or equivalent work experience + 3-5 years of related experience + Excellent interpersonal skills; professional communication skills + Highly motivated with the ability to learn quickly and work with a variety of individuals in both team and self-directed environments + Effective communication skills, both written and verbal. + Detail oriented with ability to identify potential issues, recommend, and implement resolution plans. + Ability to work independently, problem solve & be a great contributor in team environments. + Strong analytical skills with attention to detail and accuracy. + Solid proficiency in Microsoft Office applications. **PREFERRED QUALIFICATIONS:** + Bachelor’s Degree and at least 3 years of experience in Customer Success, Account Management, or Business Development. + Experience in working with complex, multi-divisional, multi-geographical teams. + Proficient in various Microsoft office tools (Excel, Vision Power Point). to manipulate large data sets (pivot tables, vlookup, etc) + Passion for excellence. + Great organizational skills as well as the ability to prioritize multiple tasks simultaneously without sacrificing quality of work. + Strong interpersonal ability to effectively communicate technical information (both written and verbally). Offers of employment are conditional upon passage of screening criteria applicable to the job. **Company Benefits** : + Private Health Insurance + Employee Referral Bonus Program + Wellbeing Resources + Baby Bonus + Life, Accident & Disability Insurance + Numerous opportunities for internal career pathing and advancement + Discounts for employees at NCR Atleos partners **EEO Statement** NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. **Statement to Third Party Agencies** To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.