Description Come join Amazon Key to help transform the delivery experience for customers with unprecedented quality, efficiency and scale. Each time a package is delivered by an Amazon associate, technology is at the scene, and behind the scene. Today, Amazon Key technology supports Amazon Logistics, 3rd party delivery carriers, property owners, residents and its scope is expanding every day. Our team is actively seeking motivated and multi-talented individuals who are customer obsessed and strive to improve the experience of Amazon’s customers. We are inventing the next-generation smart delivery operation with innovative technologies in IoT (Internet-of-Things). We develop technology-based solutions matching customer needs and delivery capacity with precision and efficiency, and expanding and transforming delivery experience with unprecedented quality, productivity and scale. Key job responsibilities The Amazon Key Quality Auditor will have responsibility to, but not limited to: - Leverage internal tools and processes to track and report status to business partners and leaders. Share results of audits on regular basis as per established frequency and quality standards - Take end-to-end ownership to collaborate with Operation partners to ensure identified issues are addressed and improvement has been sustained - Maintain subject matter expertise specific to job function and general industry awareness - Reporting of key trends, performing deep dive analysis and collaborating with global stakeholders to share critical insights for further action/ analysis - Identify root cause and areas of improvements in the process audited. Provides ideas for process improvements to enhance process efficiency, quality and customer experience - Use critical thinking and demonstrate high ownership while reviewing processes and technology A day in the life The Amazon Key team is looking for a Quality Auditor to contribute to the development and ongoing execution of our Quality Assurance Program. This position will assist with driving operational excellence through a culture of continuous inspection in our processes and key business initiatives. They will focus on raising the bar on our processes and tools by continuously evaluating our internal controls, consistency in standard work against established policy, plan, and practice, as well as recommending data driven solutions. About the team The Amazon Key Quality Assurance team is responsible for the following: - Introducing new systems and procedures that drive defect identification and reduction by partnering with internal teams and business groups to adopt improvements - Verifying quality metrics are in place and triggering containment and corrective actions as necessary - Creating and presenting quality reports and dashboards to Key leadership - Continually evaluating solutions not only for quality and business impact, but scalability - Diving deep in the details, as well as identifying big-picture trends and recommendations based on the data Basic Qualifications - 2+ years of relevant audit and/or operational experience - Experience creating audits and outcome reports - Experience in MS Word, Excel, Access, Outlook and PowerPoint Preferred Qualifications - Bachelor’s degree or 3+ years of professional or military experience - Strong written and verbal communication skills - Solid track record for delivery of high quality products - Excellent customer service and communication skills, both verbal and in writing - Strong time management and ownership of deliverables - Flexibility and Interest to do repetitive tasks - Ability to analyze and identify patterns in large data sets - Strong attention to details - Ability to work independently - Ability to apply critical thinking and problem solving skills - Experience with Salesforce CRM - Experience with technical products including wiring diagrams, installing smart home technology or similar Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.