Role Summary: 

We are seeking an experienced and AI savvy business / operations analyst to work in our new business performance and operations team. The role will play a critical role in driving process management and optimisation, business performance tracing, and risk management across the ELS Business Unit. The candidate must have strategic thinking, strong analytical skills, adept at OKRs and KPIs and foster a collaborative and people-centred culture. The ideal candidate will be highly organized, detail-oriented, and capable of building strong partnerships across multiple stakeholders to ensure operational excellence. This is a unique opportunity to work with a new leader and define new processes, ways of working and seeing the impact across our business. 

Core Responsibilities 

Operational Performance Management 

Design, implement, and embed OKRs, KPIs, risk management, and audit frameworks across the Business Unit, in partnership with the Operations leader  Monitor and report on performance data, partnering with stakeholders to encourage a culture of continuous improvement and learning.  Standardize reporting methods and governance practices to enhance visibility and accountability.  Lead continuous improvement initiatives, identifying and implementing operational efficiencies.  Identify and implement improvements to the operational ways of working for business performance management, using AI agents and solutions to drive efficiency and add value   Collaborate with internal teams to create a Centre of Excellence (COE) for Enterprise Learning and Skills (ELS), aligning best practices across the division. 

 Risk Management & Governance 

Manage divisional risks aligned with strategic goals and operational execution.  Develop and implement risk mitigation strategies, empowering teams to proactively address potential challenges.  Ensure compliance with audit requirements and governance standards. 

Stakeholder Engagement 

Build strong partnerships with internal teams, including HR, Finance, and key business stakeholders.  Collaborate with key result owners to provide regular updates on OKRs, KPIs, risks, and audit actions.  Foster an inclusive and empathetic environment that promotes transparency, accountability, and teamwork. 

 

Key Skills & Competencies 

Operational Performance Management, in particular the set up and tracking of OKRs and KPIs   Expert in OKRs and KPI – metric management  Structured thinking and problem solving  AI application  Data Analysis & Reporting  Stakeholder Management and influencing skills to work across virtual teams  Effective Communication and Adaptability to be able to implement solution into teams across the business 

 

Qualifications & Experience 

Bachelor's degree in Business Administration, Project Management, or equivalent experience.  Experience of at least 5-8 years experience in business management, operations and/or finance background  Proven experience embedding OKRs, KPIs, and risk management frameworks.  Experience of applying MSFT co-pilot agents and other related AI technology to improve efficiency  Strong analytical skills with experience in data reporting and performance tracking.  Demonstrated ability to build collaborative relationships and drive cross-functional initiatives.  Experience working in a fast-paced, global environment is highly desirable.  Project Management or equivalent certification (preferred).