At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Job Description

Going forward, a clear client engagement model (“CEM”) will provide consistent guidance for client interactions as we evolve as an organization that powers human potential.  Core to this approach are customer plays that create meaningful dialogue and are rooted in standardized banker routines and toolsets as well as consistent exceptional client experience. This role will be responsible helping to build the CEM for critical banking initiatives across consumer and small business banking, helping to create a sustainable Client Engagement Model that enables standardization of plays and toolsets for the front line.

Role Responsibilities:

Drive the drafting, iterating and socialization of new CEM content based on strategic objectives for the Consumer and Small Business branch teams, with a focus on needs-based conversations.

Creation of standard material/collateral, such as talking points, call scripts (for the Branch Network and National Sales Team), MythBusters, etc.

Management of appropriate risk approvals of material/collateral produced by the team.

Partnership with Sales Enablement, Transformation and Strategy teams to enable scalable and sustainable Client Engagement Model strategies across the branch network.

Basic Qualifications

Bachelor’s degree, or equivalent work experience

Typically 8 to 10 years of relevant experience

Preferred Skills/Experience

Strong written and communication skills, with an emphasis on communications to large teams.

Knowledge of assigned geographical area, competitive market, banking operations and U.S. Bancorp’s products and services.

Knowledge of sales and marketing concepts and the bank’s sales and marketing programs.

Proven ability to influence and persuade others.

Strong creative, analytical and problem-solving skills.

Effective presentation and strong verbal and written communication skills.

Proficient computer navigation skills using a variety of software packages including Microsoft Office applications.

This role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside of the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.  

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,400.00 - $124,000.00 - $136,400.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.