Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Candidate will be a part of the Agilent Global Business Services with the following roles and responsibilities:

Maintaining accurate clean-up of Agilent data base using SAP CRM/Salesforce.Identifying and communicating process improvement opportunities to management.Performing routine administrative customer service duties using prescribed procedures.Input, update, and maintain data in Salesforce (Leads, Product Interest, Accounts and Contacts).Ensure data is accurate and up to date for analytical purposes, including forecasting and performance tracking.Sharing knowledge with peers as well as learning from them to eliminate and knowledge gaps.Cleanse and standardize data to ensure quality and compliance with company policies.Learn about the upcoming changes and new functionalities in the process and ensure proactive support readiness.Participate in regular review, contribute with ideas around the issues, and provide necessary updates.

Qualifications

Mandatory Requirements:

Bachelor’s or equivalent.Minimum 2-4 years’ Experience working in customer service, administration, or project management.English language proficiency.Ability to work independently; self-motivated and results oriented.MS Office experience with emphasis on Excel. SAP/CRM and Salesforce experience preferred.Strong planning and organizational skills, with attention to detail.Solves straight-forward issues, challenges, and problems within system/process of specializationAbility to work in a dynamic and progressive global environment (multi-culture, multi- functional, remote environmentExcellent verbal/written communication skills – Would need to engage with partners/internal customers to understand their business needs and requirements and work closely with colleagues to gather information; so, candidate needs to have strong verbal and written communication skills, as well as be good listeners.Looks for Best Practices inside and outside of GBS Operations and leverages from the same

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: No

Shift: Day

Duration: No End Date

Job Function: Administration