SUMMARY

The Business Process Administration Manager (BPA) is responsible for providing financial, organizational, and administrative leadership for the Meeting & Events Sales and Services teams. The BPA will manage the systems and processes that are integral to the success of the department, hotel, and clients. Results oriented, process driven, hands-on professional with the ability to deal effectively and interact well with customers and team members. Must have the ability to resolve problems/conflicts in a confidential, diplomatic and tactful manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

·     Financial Management for budget planning, management of invoices, memberships, sponsorships, travel, dues and subscriptions, expense reports and various reports.

·     Administrative department relations for HR, Payroll, PAF and training manuals/onboarding of new team members.

·     Management of department Shared Drives for SOP’s Job Descriptions, Policies & Procedures

·     Creating, running, analyzing new and existing reports on relevant sales issues to help Senior Leaders make business decisions

·     Provide administrative support to department including typing, faxing, photocopying, answering multiple phone lines, assisting visitors, and resolving a range of administrative tasks, etc.

·     Maintaining all data within the Salesforce/Delphi system to maximize the use of hotel room inventory & revenue, and function space inventory.

·     Runs and compiles the various requested reports, creates excel spreadsheets, conducts monthly audits, and monitors all Salesforce/Delphi data and usage.

·     Manage all Salesforce/Delphi duties and processes.

·     Analyzing sales data, trends, and information to uncover key drivers of performance and assist in developing recommendations

·     Audits & prepares Meeting & Events incentive plan reporting and payouts

·     Assisting in setting priorities, hitting deadlines, shaping the deliverables, and communicating those into results that can be understood and acted upon.

·     Analyzing new and existing tools to assist decision-making and sales drivers

·     Identifying long-term opportunity areas to improve sales and operations

·     Developing reports utilized for soliciting new group business to maximize revenue

·     Manage the functionally and reporting of outside sales tools; Cvent, Passkey, ZoomInfo, Delphi

·     Train new and existing staff in sales systems functionality and usage

·     Directs and oversees the daily job duties of the Sales Process Specialists

·     Assists in establishing goals for all managers based off historical trends, territories, and department budgets

·     Create and manage budgets for Meeting, Event Sales, and Event Services teams

·     Review all group contracts, proposals, addendums related to prospective and definite business

·     Distributes pertinent departmental Information to various departments and serve as a liaison between departments in the resolution of day-to-day administrative and operational issues

QUALIFICATIONS

Must be at least 21 years of age, self-motivated, good organizational skills; customer service oriented, have flexibility and communication skills.  Excellent computer skills including Word, Excel, and knowledge of Delphi, AS400 - LMS, and hotel background preferred.  Must be personable with exemplary customer service skills, pro-active and a team player.

EDUCATION

Minimum 3 years of experience in data, clerical and/or administrative functions.  Sales Administration experiences a plus.

LANGUAGE SKILLS

Excellent communication skills both written and oral. Must possess interpersonal skills to deal effectively with business contacts and employees at all levels of the company.   Must possess a strong attention to detail and presentation skills. Ability to effectively present information and respond to questions from groups of managers, staff, customers, and general public. 

Results oriented, hands-on professional with the ability to deal effectively and interact well with the customers and employees. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, percent, and to create and interpret bar graphs.

REASONING ABILITY

Ability to define problems, collect data, establish facts and draw valid conclusions through decisive judgment. Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.

Other Qualifications

Must be a minimum of 21 years of age.  A work week schedule with flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, team members and others.  Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel.  May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment.  The noise level in the work environment is usually loud.

Federal contractors are required to state in all solicitations or advertisements for employment that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

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