Ford Pro is a global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories, and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification.

Ford Integrated Services creates and markets new customer experiences by integrating hardware, software, and services across Ford Blue, Model e, and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that improve over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide.

Reporting to the Manager, Business and Process Improvement, our business process analyst will seek out, develop, and help implement strategic initiatives for improved efficiency and productivity across Global Integrated Services.  This role will act as an expert to perform analysis of organizations and design and model processes to drive world-class customer experience.  The BPA’s primary goal is to assess business requirements, support business operations and reporting needs and make sure evidence-based recommendations to support improvements across the organization. This role will dotted line to the Global Head of Customer Enablement and will be a trusted resource to drive business process across the organization through collaboration, documentation, design and delivery.