The opportunity

Delaware North is hiring a full-time Business Process Analyst to join our team in Buffalo, New York. As a Business Process Analyst, you will be responsible for enhancing operational efficiency and fostering a culture of continuous improvement within Delaware North.  If you are seeking a role that provides career growth and a supportive work environment, apply to join our team! 

Pay

Minimum – Anticipated Maximum Base Salary: $68,800 – $92,900 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer: 

Medical, dental, and vision insurance 401(k) with up to 4% company match  Annual performance bonus based on level, as well as individual, company, and location performance Paid vacation days and holidays Paid parental bonding leave Tuition and/or professional certification reimbursement Generous friends-and-family discounts at many of our hotels and resorts

What will you do? Analyze business processes to identify inefficiencies, bottlenecks, and areas for reengineering, driving efficiency, cost savings, and value creation Develop detailed process maps, documentation, and data-driven insights to set performance baselines and prioritize improvement opportunities Assess feasibility, dependencies, and potential impacts of proposed changes on business performance, team member engagement, and guest satisfaction Create and execute clear roadmaps for process improvements, ensuring alignment with organizational priorities, resource constraints, and strategic goals Collaborate with stakeholders, project managers, and leadership to implement, monitor, and adjust process improvements based on feedback and performance metrics

More about you Bachelor’s degree in business administration, hospitality management, industrial engineering, or a related field   Minimum of 3 years of experience in business process analysis, preferably within the hospitality industry  Proficiency in process mapping and analysis tools such as Visio and Lucidchart, data analysis software such as Excel and Tableau, and project management tools such as ServiceNow and JIRA   Strong analytical and problem-solving skills with the ability to interpret complex data and make data-driven decisions  Lean Six Sigma or similar process improvement certification is a plus 

Shift details

Monday to Friday

Who we are

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.