Job Description

As the Business Process Analyst for the AFO Field Service Center, you will be responsible for overseeing the quality/business functions for the organization. This will involve working closely with the AFO Field Service Center Manager to analyze data, identify, and initiate project/program enhancements, determining overall program/project plan, budget, structure, schedule, and staffing requirements, and driving and delivering expected results according to agreed project scope, cost, quality, and timeline milestones. This role requires the release and maintenance of quality documentation related to the department and service products. You will work with the FSC Engineers and Supervisors to deliver timely service releases and will maintain all quality documentation and updates related to the department and service products.

Responsibilities:

Gathers, analyzes, and interprets data. Makes recommendations to management for the purpose of business planning, processes improvement, and solution development. Analyzes data trends for new service solutions. Presents findings and recommendations based on analysis.

Manage internal business projects from initiation through completion. This will include interpreting requirements, identifying project scope and plans, directing schedules, monitors project financials, assigning tasks and tracking performance and milestone achievement against defined metrics.

Maintains documentation, updates, and submissions as related to the department. Coordinates with technical teams to ensure technical documentation and procedures are up to date.

Responsible for analysis and evaluation of user business problems and development of business system or process recommendations to meet requirements, including problem definition, evaluation of requirements, and implementation of systems/processes.

May participate in business systems planning to define or upgrade business applications or functional solutions.

Presenting deviations to relevant stakeholders and recommending schedule changes, cost adjustments, resource additions or scope changes.

Ensures effective communication across teams/functions.

Keeps management advised of progress, key issues and changes which may impact the business.

Leading people and resource through others is important in ensuring successful outcomes in accordance with agreed project scope, cost, quality, and timeline milestones, and may include leading third-party resources. This role also requires accountability for risk assessment, including effectively identifying and communicating risks to stakeholders.

This position is an onsite role that is located in Wilmington, DE. It is required that you reside in the greater Wilmington or Philadelphia area. No relocation benefits are offered at this time.

Qualifications

Bachelor's or Master's Degree or equivalent

1+ years experience with data analysis and/or project management is helpful

Familiarization with laboratory equipment, SOP, and documentation systems is a plus

Strong organizational and communication skills, and the ability to work independently

Strong business acumen, customer orientation, data-driven mindset, and project management skills for continuous improvement of operational excellence

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Additional Details

This job has a full time weekly schedule. Applications for this job will be accepted until at least March 26, 2025 or until the job is no longer posted.

The full-time equivalent pay range for this position is $57,600.00 - $90,000.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required: No

Shift: Day

Duration: No End Date

Job Function: Administration