**Career Area:** Sales **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **Job Description:** When you join team Caterpillar as a **Business Process Analyst** you will be joining a team responsible for providing guidance on the machine order management process as it adapts and grows into the digital age. The role is expected to adapt as new platforms are launched and provide support for all current machine order management systems and any new Modern Order Management solutions such as SAP. The position will work closely with business partners in Information Technology, tax, accounting, order management, transportation, manufacturing facilities, Product Distribution Center, Industries, and Product Groups to learn and advise on the order management process. This skillset of the role will continue to develop as we advance the order transformation journey. The candidate is expected to optimize current processes with modern digital tools. **What You Will Do:** + Identify opportunities for continuous improvement in solution delivery and work processes using modern digital technology and leveraging lean thinking. This includes learning and training users on new digital platforms and tools. + Provide support for dealer invoicing questions, inter-company invoicing adjustments, certificates of origin, compliance, and orders systems issues across multiple countries and cultures in EAME. + Approve EAME dealer orders and create all EAME debits and credits to dealers. + Own, optimize and manage the insurance claims process and short ship claims; + Administer service fee claims for non-European territories. + Deliver superior Customer Support of all machine order management systems. + Lead change management activities, including training, documentation, process flows, and defining roles and responsibilities. **Key Skills For Your Successful Assignment:** **Customer Focus:** + **Communicates the importance of customer needs/expectations and commits to resolving them.** + Researches and verifies customer needs and expectations. + Solicits customer satisfaction feedback and acts on improvement opportunities. + Strong business acumen. + Good understanding of compliance requirements **Problem Solving:** + **Detail oriented with experience in data analysis and PowerBI project creation experience** + Identifies and documents specific problems and resolution alternatives. + Examines a specific problem and understands the perspective of each involved stakeholder. + Develops alternative techniques for assessing accuracy and relevance of information. + Explains the key concepts, techniques and steps involved in the advanced business analysis processes. **Decision Making and Critical Thinking:** + **Recognizes, clarifies, and prioritizes concerns.** + **Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.** + Identifies, obtains, and organizes relevant data and ideas. + Participates in documenting data, ides, players, stakeholders, and processes. + Assists in assessing risks, benefits and consideration of alternatives. + Names specific tools or techniques that can be used to support the analytical thinking process. + Describes specific software applications or products used for business analytics. + Gives examples of how analytical thinking has been used to resolve problems. + Helps others research and learn more about business analytics tools and applications. + Outlines the scope of the business analysis process. + Understands the purpose of each business analysis technique and their specific needs. **Relationship Management:** + **Provides prompt and effective responses to client requests and interactions.** + **Works with clients to address critical issues and resolve major problems** . + Monitors client satisfaction levels on a regular basis. + Alerts own team to problems in client satisfaction. + Differentiates the roles and responsibilities in a business relationship. + Implements existing technology infrastructure and systems management practices of one's own IT unit. + Analyzes the purposes and responsibilities of one's own IT department. + Follows an organization's information management policies. **Effective Communication:** + Delivers helpful feedback that focuses on behaviors without offending the recipient. + Listens to feedback without defensiveness and uses it for own communication effectiveness. + Makes oral presentations and writes reports needed for own work. + Avoids technical jargon when inappropriate. + **Excellent knowledge of the English language** **Top Candidates Will Also Have:** + Strong business acumen. + Excellent planning and organizational skills + Working knowledge of SAP ordering systems and order management processes (preferably related to Caterpillar machine prime product, but can include engines, parts or work tools ordering systems) and Salesforce experience. + Good understanding of compliance requirements. + Experience with lean principles and practices + Recognizes basic IT needs from the business user’s perspective. **Additional Information:** Travel requirement for this position is 10% A valid Swiss work permit or Swiss or EU-25/EFTA citizenship is required for this position. No ISE or Relocation Assistance can be provided for this role **Posting Dates:** Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .