Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

1 - 5%

Job Description

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

NOTE: If candidates are located in/around Jacksonville, FL then expectations are to be hybrid (3 days in office)

About the team:

The Learning Solutions Operations Team has governance of all systems and tools that support Banking Solutions client training and the gaining of product knowledge for the purposes of client onboarding and implementing their FIS products.  The team supports day-to-day operations for the broader 80+ member Learning Solutions team within Banking to ensure the successful implementation of their new FIS product(s) based on the product training that is developed and facilitated for our clients.  Although multiple tools are utilized by Learning Solutions, by far the most prominent is our client-facing learning management system, FIS Academy.

  

What you will be doing:

The Sr. Business Process Analyst / Lead LMS (Learning Management System) Administrator is the primary contact for issues relating to the client Learning Management System.  This includes the following;

Primary liaison with vendorMeet as neededReview updates and advise team of any changes affecting current processesOpen support tickets and follow-up to make sure issues are resolved in timely manner

Manage and Maintain LMS for External AudiencesContinually review the LMS product roadmap and enhancements and make available to meet our needsMaintain QA environment and test new features and provide recommendationsImplement new features, such as AI capabilityWork with Learning Solutions Instructional Design teamCreate standard processEnsure eLearning courses are created/updated using standardsWork with Power BI teamEnsure field names correspond to current dashboardsResearch reporting issuesSupport employee administrators (Learning Solutions and other departments)Provide employee administrator accessComplete required FIS ACL reporting on employee access. Remove employee access as notified (terminations)Provide training as neededMaintain documentation of regular processesProvide guidance/assistance with tasksProvide timely coverage for admins out of office or in IndiaSupport New FIS ProductsMeet with potential training providers to discuss LMS capabilities and provide potential solutionsTrain on process to add content and how we create/update courses/classesProvide Content Admin accessCreate new course codes and add to support spreadsheetCreate analytics as neededSupport ClientsWork on ServiceNow support tickets from client end-usersRespond to escalated client issues, including taking over tickets from other adminsWork with Training Strategistscomplete implementations requestsOrganization and group set-upUser importsCourse/Curriculum registrationsreportingresolve client issues identifiedWork with Learning Solutions Operations ManagerReporting needsEnsure reporting to Data Lake is accurate and currentProvide any special request reporting to managementCoordinate with employee training team (Global Learning)Make training available to employeesProvide reportingProvide any other support/assistance

Sets up user profiles for new and existing clients to take their product learning on FIS Academy, including client administrators with special privileges to allow for self-serve on the system

Publishes new and revised courses developed by Learning Solutions, as well as other teams that develop content for the system

Ensures client access to the courses, catalog and curricula that are pertinent to each client based on their FIS product portfolio

Develops and executes reporting and analytics which ultimately gets populated to PowerBI for Leadership to develop key metrics and update our KPIs on client learning

What you will need:

5+ years of Learning and Development experience

3-7 years of Learning Management System Administration (LMS) Experience, Docebo preferred but not required.  LMS experience for external audiences such as clients and partners also preferred

Ability to multi-task and be flexible on prioritization

Excellent communication and customer service skills

Ability to lead a dotted-line support team and be a point of escalation for 1st level support issues for Learning Management System (LMS) end-users and administrators

Added Bonus if you have:

Excellent problem-solving and analytical skills

Report writing skills

Knowledge of FIS products and services a plus but not required

Knowledge of Financial Industry preferred.

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:

Opportunities to innovate in fintech

Tools for personal and professional growth

Inclusive and diverse work environment

Resources to invest in your community

Competitive salary and benefits

NOTE: If candidates are located in/around Jacksonville, FL then expectations are to be hybrid (3 days in office)

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $84,720.00 - $142,320.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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