Career Area:
Technology, Digital and DataJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Your Work Shapes the World at Caterpillar Inc.
Our common values and focus on inclusion and respect drive the decisions made by our company, teams and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
About Cat Financial
Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial.
Role Definition
Assists in developing, testing and implementing application systems.
This role is targeting candidates with 5+ Years of Salesforce experience. A Salesforce Business Analyst partners with the business to improve processes and facilitate efficiencies. A Salesforce BA delivers on projects to identify and address business challenges and creates data-driven solutions.
Responsibilities & Technical Skills:
Identify requirements: BAs gather requirements from business stakeholders and document them in ADO as features and user stories. Designing and prototyping, testing, impact assessments and estimating effort, and defining support procedures.
Agile Delivery: Proven Experience delivering digital products utilizing an Agile framework, LEAN tools and techniques, and learning and iterating frequently.
Design solutions: BAs create configurable solutions in Salesforce to address business needs
Communicate: BAs act as a liaison between IT and business stakeholders, facilitating communication and collaboration
Create documentation: BAs document user stories, business requirements, functional requirements, and use cases and supporting acceptance criteria.
Prepare reports: BAs prepare technical reports and visual dashboards using statistical methods and BI tools
Salesforce Platform Skills:
Skilled in building and managing Salesforce Experience Cloud (formerly Community Cloud) sites, including theming, branding, and component development.
Strong expertise in the following clouds: Sales Cloud, Service Cloud, Experience Cloud.
Training and Documentation: Proficient in creating training materials and conducting workshops for end-users.
Problem-solving: BAs use their analytical skills to identify problems and create solutions. Strong ability to recommend innovative solutions to enhance customer engagement and loyalty.
Communication: BAs use verbal and written communication to interact with stakeholders. Skilled in collaborating with cross-functional teams, including marketing, IT, and customer service departments.
Attention to detail: BAs pay close attention to detail when gathering and analyzing information
Data preparation: BAs use data preparation tools to filter, cleanse, and transform data for analysis
** Not required but preferred Salesforce Administrator and Salesforce Business Analyst certifications.
Responsibilities
• Analyze business requirements and contribute to designing and testing solutions for multiple projects to meet business needs.
• Participate in preparing requirements documentation required in application system development.
• Contribute solutions for business applications, including testing and documenting capabilities.
• Provides application support to end users of software programs.
Degree Requirement
Degree or equivalent experience desired
Skill Descriptors
Core Application Systems: Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.
Level Working Knowledge:
• Helps create contingency plans to mitigate impact of disruption on core applications.
• Identifies key players, criticalities, roles, and responsibilities.
• Investigates application-related issues with both business and IT professionals.
• Recommends enhancements for a major application system or related subsystems.
• Works with core application systems for a major business unit or function.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Working Knowledge:
• Identifies and documents specific problems and resolution alternatives.
• Examines a specific problem and understands the perspective of each involved stakeholder.
• Develops alternative techniques for assessing accuracy and relevance of information.
• Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
• Uses fact-finding techniques and diagnostic tools to identify problems.
Technology Advising: Knowledge of effective advisory methods and ability to provide valued information and advice to clients regarding products, technologies, services and solutions for a specific technology domain.
Level Working Knowledge:
• Assesses the current technology environment, expressed needs and initiatives of client organizations.
• Uses an effective consulting method to present technology solutions that resolve stated client business issues.
• Advises clients regarding a family of specific products, technologies or services in a technology domain.
• Demonstrates basic competence and sound business knowledge regarding specific products, technologies or services within a domain of technology expertise.
• Achieves consulting relationship rating of 'professional' by delivering timely, meaningful advice meeting client needs in a narrow set of specific technologies.
Application Design, Architecture: Knowledge of basic activities and deliverables of application design; ability to utilize application design methodologies, tools and techniques to convert business requirements and logical models into a technical application design.
Level Working Knowledge:
• Works with specific development platforms, system and program design tools.
• Participates in the technical design of a specific application.
• Selects and presents design alternatives for applications of small to medium complexity.
• Defines tasks, activities, deliverables and key concerns of technical design.
• Assists in reviewing and documenting technical application designs.
Implementation: Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (ex: accounting or graphic design).
Level Working Knowledge:
• Tracks problems associated with the quality and effectiveness of application software.
• Researches the benefits and drawbacks of an organization's application software.
• Drafts application software usage for the department's needs.
• Provides instant support for end users of application software.
• Implements a specific application software under the supervision of management.
Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
Level Extensive Experience:
• Plays an active or leading role in recording and storing requirement documents in various forms.
• Ensures the successful completion of all major activities, tasks and deliverables pertaining to the requirement analysis stage.
• Supervises the advanced use of requirements analysis tools and services, including prototyping and use cases.
• Produces detailed functional and information requirements models and documentation.
• Trains others on requirements walkthroughs and quality reviews.
• Utilizes automated diagramming tools to ensure traceability of requirements.
System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms.
Level Working Knowledge:
• Assists with current and planned integration initiatives.
• Explores major issues and considerations for successful system integration.
• Works with applications, data, technology bridges and a variety of platforms.
• Works with existing interfaces as well as integration and migration plans within own area.
• Plays an active role in local integration efforts.
System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.
Level Working Knowledge:
• Supports the project leader in developing and executing system test plans.
• Evaluates system documentation and user manuals for usability, accuracy and completeness.
• Executes test cases, analyzes test results and reports on findings regularly.
• Tests system components for compliance with functional requirements.
• Participates in the testing of a system's ability to recover from hardware or software failures.
Compensation & Benefits
Base Salary for this role ranges from $92,880.00 - $148,608.00. Actual salary will be based on experience. Total rewards package, beyond base salary included:
Annual Incentive bonus planMedical, dental and vision coverage starting day 1Paid time off plan (Vacation, Holiday, Volunteer, Etc)401(k) Savings Plan including company matchHealth Savings account (HSA)Flexible spending accounts (FSAs)Short and long-term disability coverageLife InsuranceParental LeaveEmployee Assistance ProgramVoluntary benefitsCareer Development* Subject to annual eligibility and incentive plan guidelines.
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.
#LI-Hybrid
Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.Posting Dates:
February 11, 2025 - February 18, 2025Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
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