Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place. 

Why choose Manulife? 

Competitive Salary packages and performance bonuses Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners) Retirement savings benefit Rewarding culture that values wellness and well-being Performance Bonus Global network of industry experts Extensive training resources 

Job Description: 

We’re looking for a Business Process Associate to join our team at MBPS. This role is responsible for processing, analyzing, and completing financial and nonfinancial transactions within pre-set service turn-around-time with quality standards. The job purpose is to ensure that the processors can meet individual and team goals in line with the Service Level Agreement (SLA).

Key Responsibilities: 

 Process and capture information to system according to established methods and proceduresConstantly increase the number of knowledgeable functions handled by the team. Handle transactions accurately with minimum supervision Conduct in-depth analysis on all clients’ requests and make effective decisions whenever necessary. Assist colleagues during business peak season or high-volume days. Suggest ways on how to improve the current process and team metrics. Ensure that all cases assigned are completed within the turn-around-time. Consistently meet the service targets set by the company at the soonest possible time. Such other duties and functions as assigned by Operations Management

Technical Competency

Proficient in handling all the work and processes assigned.Consistently meets and exceeds job requirements.

Behavioral Competency

Always on time to work and to meetings and is not sickly.Willingly jumps into the work stream during volume peaks or to cover up for absent staff.  Dependable and does everything possible to meet targets and team commitments.Tends to be active and participative in team meetings, shares good ideas.Accountable for one's actions.                                                                   Compliance-mindedDemonstrates initiative to improve.Extra-miler and constantly pushes the limits of current responsibilities.                                                             Has a positive attitude towards accepting additional challenges and new assignments.  Customer-centric and service oriented.Independent and has a bias to action.                                                                                                                                                                                 Actively pursues personal and professional development opportunities.Always sets good example and can be relied upon in any situation.                                                                              

Product Specific Knowledge:

Knowledge of company plans/line of business, riders, benefits, and other account values

Process Specific Knowledge:

Inputs Life, Disability and Critical Illness applications (Paper and Eapplication)Create necessary requirements (retention check searches for large cases and applying/rejecting cheques)Conduct quality checking after input processingHandle signature pages and input change requestsBalancing

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid