Job Purpose and Summary

Canon EMEA are looking for a Business Process Consultant to join its B2C Customer Support Operations (CSO) department and be the Subject Matter Expert of the EMEA business design (i.e., process & business requirements) and functional design of our supporting systems.

In this role you will be assigned to EMEA business and IT projects to support process design.

You will support, in line with Business Process Owner direction, the Customer Support Operations (CSO) (i.e., Professional Service Centres (PSC), Factory Service Centre (FSC) and Service Partners) and Customer Service (i.e., PSC and ITCG Tier 0/Tier 1) in improving productivity by analysing and implementing process improvement initiatives, against best practice and industry standards.
 
Your key responsibilities will be:

Support prioritisation and effective strategic decision making by the business for IT investments (i.e. Project or Small Change), by performing the initial validation, analysis and solution proposal of requests from CSO & CS teams ensuring that these are well understood and quantified in line with business direction, return on investment and change request budget constraints.Support adoption of all EMEA IT tools, working closely with relevant Domain Experts or Subject Matter Experts (SMEs) in CSO & CS, ensuring that in all business demands usage of EMEA IT Tools are the first options considered, and only after clear rationale for deviation is approved are other options proposed, thereby ensuring adoption of process and methodologies configured in our enabling technologies.Ensure adherence to BU & IT portfolio governance policies, processes & budget for progression of business demands to change (or implement new) systems and processes (i.e., Small Change, Portfolio Alignment Meetings (PAM), Cross-Function or BU alignment)Support in and/or lead specific projects and activities (i.e., CSO CAPEX or BAU improvement projects, SoD control)Support & propose initiatives for BAU continuous improvements (i.e., execute analysis, make recommendations with clear requirements/benefits and support design and implementation etc) of (Industry) best practice processes, policies and enabling technologies.Define and implement compliance requirements and monitor process compliancy to ensure CSO/CS teams are adhering to the set frameworks and agreed processes, methodologies configured in enabling technologiesSupport Domain Business Process Owner to collect and share best practice via regular contact with CSO & CS teams, ensuring we provide guidance to relevant SMEs and the User communities on how technology platforms can be utilized in most effective and productive wayIdentify gaps in (organisational) competencies and capabilities, through analysis of the usage of processes, methodologies and technologies.Within projects, create & maintain detailed process design for designated domain (s) including work instruction, business scenarios, setting detailed business requirements, input into functional design, UAT scenarios & test scripts, execution of UAT and deployment to CSO & CS teams.Learning & Development – As a Company that encourages continuous learning you will always have resources and support available. You will build on your skills and experience through training provided by Canon

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.

Here are some of the benefits we offer at Canon to support our employee’s wellbeing: 

Annual Bonus and annual pay reviewHybrid working - 3 days in the office and 2 days from home. Minimum of 25 days of personal holiday per year with up to 5 days of available holiday purchaseGenerous Pension SchemePrivate Healthcare and wider medical planUp to 38% Discount on Canon productsFlexible benefits policyFree parking on siteExcellent Subsidized restaurantCosta Coffee on site too - Coffee is only £1!Discounted rates at Nuffield Health GymPartnership with Mental Health First Aid UK with a network of mental health championsGreat transport links- Elizabeth Line and Stockley Park low-cost Shuttle BusLearning & Development Opportunities

You will be part of an energetic and innovative environment with more than 50 different nationalities at our state-of-the-art EMEA HQ at Stockley Park, Uxbridge.

What we ask

As CSO Business Process Consultant you will show:
Extensive hands-on experience in multiple functional domains (i.e. Sales, Marketing, Service, Business Operations, Finance or IT), preferably gained in a multinational environment.Significant knowledge and experience of processes, methodologies and enabling technologies within the relevant business domain, with ability to demonstrate understanding of relating business processes and capabilities; ability to recognise process & system issues; ability to propose improvements for business process and IT systems and successful business process improvement implementationExcellent analytical skills and solution-driven within multi-disciplinary environmentGood understanding of Change Management principlesExposure to and experience of IT Systems & Solutions such as Oracle R12 or Salesforce (desirable)Communication, relationship building and interpersonal skills – enabling interaction with various levels of the organisation.Ability to work in both a Program and Matrix environment, working to tight deadlines (as necessary)Proven proficiency and knowledge of B2B & B2C Service sectors (beneficial)Languages: English required / Other language an advantageTravel: Available to travel to other Canon EMEA countries (as needed)

You will need

The competencies you will show:

Focus on the Customer
Communicate Effectively
Create Solutions to Problems
Take Ownership & Accountability
Act as a Team Player

Further Information

Salary: £42,714 - £50,850 depending on experience plus 10% annual bonus and benefits
 
#LI-Hybrid
#LI-SJ1

Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates and promotes regardless of race, religion, national origin, sex, disability, age, veteran status or other protected status as required by law.