Company

Cox Communications, Inc.

Job Family Group

Business Operations

Job Profile

Business Process Design & Improvement Analyst II

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Compensation includes a base salary of $65,500.00 - $98,300.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

This position is responsible for improving business processes through the analysis of current operations, recommending innovative solutions, and utilizing new technologies. The role focuses on enhancing customer and employee experiences, increasing productivity, and reducing operational costs. Furthermore, it involves project management, overseeing the development and implementation of solutions, and coordinating training programs for improved processes.

Primary Responsibilities and Essential Functions

Provides Business Process Design & Improvement support within a defined organizational area or for assigned processes or process components.

Engages with functional/operational leaders to understand business systems, processes, objectives, challenges, and areas for improvement.

Identifies how new information technologies can support process optimization.

Establishes metrics for process measurement, identifying areas for improvement.

Designs process diagrams and evaluates current processes.

Measures performance against process requirements.

Supports and occasionally leads cross-functional project teams as needed.

Partners with internal and/or external process/design experts to:

Create new processes, policies, and solutions to support business objectives.

Develops formalized documents, methods, and procedures based on business requirements.

Analyze workflows and identify issues, bottlenecks, or other areas for effectiveness or efficiency improvement.

Provide necessary process education and training.

Helps support the project team by consistently and timely deploying changes, capturing risks, minimizing disruptions, and ensuring successful implementation.

QUALIFICATIONS

Minimum

Bachelor’s degree in a related discipline and 2 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and up to 2 years’ experience; or 6 years’ experience in a related field

Demonstrated problem-solving and analytical thinking skills.

Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout the organization.

Must be comfortable working in situations that may be unfamiliar but can find solutions with support.

Preferred  

Basic understanding of the implications of emerging technologies.

Exhibits a proactive approach to problem-solving and a keen interest in continuously expanding their knowledge base.

Demonstrated ability to ask insightful questions, explore new ideas, and seek innovative solutions is highly preferred.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.