Company

Cox Automotive - USA

Job Family Group

Business Operations

Job Profile

Business Process Design & Improvement Sr Analyst

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $77,800.00 - $116,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The Business Process Design and Improvement Analyst is responsible for the consistency and integrity of data within the Manheim software systems for the Business Operations Center. They will become an expert in Manheim Fee data and related business process operations. The Business Process Design and Improvement Analyst will proactively identify, research, and resolve fee issues and system anomalies, along with creating & maintaining Operational reporting. They should be able to suggest data and/or process improvements. The Business Process Design and Improvement Analyst will need to collaborate cross functionally with leaders and have general understanding of accounting & finance. They will need to be able to document standard operating procedures and data flow. Work in a team environment to perform data entry, testing and/or pushing data to production environments.

The Senior Analyst will provide support to the Business Operations Center with primary responsibilities including reference and research services regarding client data and client bank information.  Must have strong communication skills both oral and written. Ability to speak effectively and respond to common inquiries and exhibit a high degree of responsiveness, diplomacy, and professionalism. A tolerance for uncertainty and an ability to prioritize and complete simultaneous projects with minimal supervision and collaborate with other members of the team. Understand various automotive documentation and transactions as they relate to automobile sales and leasing, vehicle sales taxes, customer data, banking data & payment processes.

Responsible for responding to time sensitive customer requests.

Responsible for downloading, processing & notifying teams of appropriate bank related tasks resulting from ACH returns.

Responsible for banking origination report resolution.

Responsible for notifying clients of any client account challenges that may impact their ability to sell or buy.

Importing of bank accounts to other internal systems.

Responsible for managing & resolving customer alert notifications.

Support & resolving customer inquiries or issues via ticketing system.

Support & coordinate customer data integrity via syncing with multiple internal  & external systems.

Coordinate & Manage Client banking documents such as ACH documentation and prenote files.

Coordinate with internal/external teams regarding customer account mergers, acquisitions or divestitures.

Maintain client files and monthly reporting.

Support compliance related tasks.

Provide backup coverage for BOC -CDM support staff.

Manage & coordinate customer data testing with Technology

Responsible for monitoring ACH return ratio to stay NACHA compliant

Input and review data in spreadsheets, databases, or other departmental systems to update content and generate various reports.

Setup & coordinate 3rd party inspector access & issues.

Coordination with Corporate Compliance & Security teams on corporate related issues, training, etc.

Interact directly with business customers to address support needs.

Handle special assignments when assigned.

Obtain and develop knowledge of department’s focus and corporate disciplines.

Use prescribed methods to identity and resolve straightforward issues.

Escalate more complex items to senior staff.

Perform any other duties assigned by management.

Qualifications:

Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field.

1 - 3 years of accounting or bookkeeping experience preferred.

Knowledge of basic accounting procedures and equipment required.

Oracle experience required 3-5 years

SQL experience recommended.

Effective communication skills required.

Must possess good problem-solving and organizational skills.

Experience with varying office equipment (i.e. 10 key, copier, fax, etc.)

Good computer software skills necessary. Must possess basic Microsoft Excel, Word, and Outlook skills.

Ability to sit or stand for prolonged periods of time.

Ability to perform repetitive data entry tasks, manual dexterity.

Vision abilities required include close, distance and depth perception.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.