Primary DetailsTime Type: Full time

Worker Type: Employee

Responsible for supporting process improvement initiatives including process automation solutions and quality improvements in partnership with GSSC functions and/or global stakeholders, with a focus on process re-engineering, reducing process gaps/variations, and the execution of the continuous improvement framework.

•Identify opportunities for improvement, measure process efficiencies, validate improvement benefits and act as a partner to the business to perform continuous improvement activities•Responsible to establish and maintain process governance and framework, identify cross-functional processes through scoping, analysing, and defining best practices (internal & external to the organisation)•Effectively manage continuous improvement programs for the GSSC  - e.g. Kaizen/Idea Generation•Ensure CI Approach is effectively being implemented consistently across the centre – Top Down, Bottom-up and Cross-functional•Partner with Operations in aligning, prioritising the initiatives and closely monitor until completion•Responsible for the roll-out and facilitation of various CI Forums such as Kaizen, CI and OE Forums•Conduct CI workshops like Kaizen, Lean/Six Sigma, RCA, FMEA with the business/service delivery teams in the organisation•Build and maintain effective partnership with local and onshore stakeholders•Utilise leading practice methods & tools  to conduct ‘as – is’ documentation  and design ‘to-be’ processes when necessary•Perform ongoing reviews to ensure customer needs are met

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Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.