Primary DetailsTime Type: Full time

Worker Type: Employee

Responsible for supporting process improvement initiatives including process automation solutions and quality improvements in partnership with GSSC functions and/or global stakeholders, with a focus on process re-engineering, reducing process gaps/variations, and the execution of the continuous improvement framework.

Primary Responsibilities

• Identify opportunities for improvement, measure process efficiencies, validate improvement benefits and act as a partner to the business to perform continuous improvement activities
•Responsible to establish and maintain process governance and framework, identify cross-functional processes through scoping, analysing, and defining best practices (internal & external to the organisation)
•Effectively manage continuous improvement programs for the GSSC - e.g. Kaizen/Idea Generation
•Ensure CI Approach is effectively being implemented consistently across the centre – Top Down, Bottom-up and Cross-functional
•Partner with Operations in aligning, prioritising the initiatives and closely monitor until completion
•Responsible for the roll-out and facilitation of various CI Forums such as Kaizen, CI and OE Forums
•Conduct CI workshops like Kaizen, Lean/Six Sigma, RCA, FMEA with the business/service delivery teams in the organisation
•Build and maintain effective partnership with local and onshore stakeholders
•Utilise leading practice methods & tools to conduct ‘as – is’ documentation and design ‘to-be’ processes when necessary
•Perform ongoing reviews to ensure customer needs are met

Required Education

• Bachelor's Degree or equivalent combination of education and work experience

Required Experience

• 5 years relevant experience

Preferred Competencies/Skills

• Excellent verbal and written English communication skills, and comfortable dealing with all levels of management both in GSSC and onshore
•Excellent workshop facilitation and data gathering skills
•Process flow design and optimisation
•Project management skills (implementation to completion)
•Excellent stakeholder management skills
•Familiarity with process automation tools
•Excellent use of desktop data applications – e.g. Power BI and Excel
•Adaptable to change and able to work in a highly dynamic environment
•Ability to manage multiple initiatives; ability to work with centre-wide and regional projects
•Strong agility and flexibility

Preferred Experience

• 3-5 years of experience in ‘as-is’ process discovery and ‘to-be’ process modelling and analysis, using structured methodology with proven results
•Has led multiple continuous improvement projects that delivered tangible benefits
•At least 1 year experience in the financial services industry, preferably in insurance
•At least 2 years relevant experience in general management, leadership and team coaching preferred
•Working experience in a consulting or shared services environment preferred
•Graduate degree in Business, Engineering or related disciplines
•Lean Six Sigma Green Belt Certification or equivalent

Preferred Knowledge

• Knowledge in process & data analysis
•Knowledge in Lean/Six Sigma, Quality Management
•Knowledge of Process Maturity Framework
•Expert knowledge of risk and internal control concepts and experience in applying them to plan, perform, manage and report on the evaluation of various business processes /areas/functions
•Deep understanding of definition, implementation and analysis of metrics and providing insights
•Application of CI tools – e.g. process mining or statistical tools
•Conceptual knowledge/background in Agile (Scrum) practice, and/or Project Management
•Preferably with knowledge in the Insurance industry


QBE Cultural DNA

• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
•We are customer-focused
•We are technical experts
•We are inclusive
•We are fast-paced
•We are courageous
•We are accountable
•We are a team
•All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices

US Only - Disclaimer

• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Job Type

• Individual Contributor

Global Disclaimer

• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

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How to Apply:

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Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.