Work Your Magic with us!  

 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

 

Your Role 

 

Business Process Expert Translation Services   

The holder of this position is accountable for strategic process development across all Processes of MBS Translation Services by focusing on simplification, harmonization and standardization, documentation, and performance measurement of these processes in line with MBS and Merck strategy and standards. In addition, this position will support the further implementation of Translation Services into the MBS Service Setup and Scope to be aligned with the KPI, SLA, Technology and Data standards. By performing on these responsibilities, we aim to further develop the Translation Services at Merck, broaden the scope to scale the service to further internal clients and to use synergies within the MBS organization and infrastructure. 

 

The position is concentrating on designing, owning, and developing the tools, processes, and data in the relevant areas owned by the GPO of Enterprise Services, in alignment with relevant stakeholders: 

Drives process transformation, standardization/ modularization and automation toward the strategic target picture for an E2E process, holistically and beyond scope of MBS.  Acts as business application owner for relevant technology in his/her area – selection, decision, implementation, and decommissioning of technology with support/cooperation of respective stakeholders. Is responsible for application financials together with relevant partners. Owner and point of contact for all contractual activities (Mango, IT, Legal, Finance)  Identifies and coordinates relevant structural improvements, determines, and outlines business process improvements ensuring process improvement, efficiency, and quality increase.  Owns deployment of global standards that are valid across all building blocks of the process (different functions of MBS, enabling functions, business, if applicable.)  Standardizes E2E process according to BPM toolkit, is responsible to drive agreed process changes in his/her area and strives for maximum standardization and harmonization (incl. owning the relevant process documentation standards) across and beyond the entire service scope to increase efficiency of Service Delivery as a key impact.  Continuously seeks business opportunities for further development and enhancement of services and process scope of Global Communication Services offers and manages the respective idea portfolio and reduces process fragmentation.  Advises strategic and function critical projects, ensures and actively contributes to realization of important business projects (e.g., the service extension into EFs which aim to have their own Translation Services like HC and LS).  Ensures seamless collaboration across all relevant functions contributing to this process as well as being first contact point for vendors and external stakeholders.  Ensures up-to-date and continuous process documentation.  Act as strategic enabler & sparring partner for delivery teams in hubs, centers, and countries and drives process enhancements and innovation within operations.  This role partners with key executives across MBS, EFs and Sectors (e.g., PO, IT, HR, FI), as well as the operations (Hub, Center, CAO), MBS Strategy & Transformation, MBS Business Process Management to make impactful business outcome.  Creates and maintains a working culture that fosters continuous improvement and innovation (role model for future ways of working within MBS and HIC) in GPO and Delivery. 

 

Who You Are:

 

Lead the strategic development and improvement of processes within Translation Services.  Simplify, harmonize, and standardize processes to optimize efficiency and quality.  Document and measure performance of processes in alignment with organizational standards.  Integrate Translation Services into the broader MBS Service Setup and Scope.  Ensure alignment with KPIs, SLAs, Technology, and Data standards.  Drive process transformation, modularization, and automation across E2E processes.  Act as the business application owner for relevant technology and manage application financials.  Collaborate with stakeholders to identify structural improvements and business process enhancements.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!