Job Posting Title:

Business Process Manager, Business Operations

Req ID:

10104884

Job Description:

This role will collaborate cross-functionally with the Business Operations team, the entire Disney Entertainment organization, as well as groups & stakeholders from business units across The Walt Disney Company, to generate scalable, efficient, & replicable process improvements & project efforts across the organization. 

This individual will lead project management and process improvement efforts, identify improvement opportunities, design new workflows, & define technical requirements for new systems, features, & integrations. The individual will also effectively track the execution, communicate the status, & help deliver on these multiple interconnected projects throughout the business. The successful candidate will blend strong business & process expertise with effective stakeholder management, project management, & communication skills. 

 

WHAT YOU’LL DO 

PROCESS DESIGN & MANAGEMENT 

Lead business process creation and optimization projects for the Business Operations group, working across the organization to help streamline our business process and ensure the successful launch of our product globally

Manage select critical business processes to ensure business continuity and proper management; optimize and continuously improve as required 

Design and implement key performance indicators and metrics, establishing tracking and communication protocols

Work with other business groups in performance analysis and identifying improvement areas, in order to ensure delivery and improvement of relevant KPIs

Work closely with product managers to ensure seamless integration of software solutions; Coordinate with stakeholders and users to gather detailed product integration requirements

Collaborate with Finance team to establish cost and efficiency measurements and create plans for optimization

Work with the data analytics team to ensure reporting for volume, efficiency and other relevant KPIs and metrics. Define and establish accurate coverage measurements for content assets

Optimize process for capturing data and reduce reporting complexity

Standardize request methods and build processes to enable self-service.

Support program managers in setting up workflows for new projects and stakeholders.

Establish efficient standards and guidelines

Build effective working relationships with the Disney DTC Marketing, Product teams to create high levels of visibility and predictability across all Disney DTC projects

Create tools, reports, and processes to effectively communicate project status to all stakeholders.

Execute and deliver in a highly matrixed and distributed environments

PROJECT MANAGEMENT & BUSINESS OPERATIONS

Project management of initiatives including establishing project plan, tracking progress, & documenting milestones

Implementation & documentation of business processes across multiple stakeholders

Translate policies & key decisions to executive memos & process documentation to support a number of functions including customer service, legal, finance & marketing

Other duties as assigned & as necessary to support a growing operation & product launch schedule 

Create, communicate and manage detailed project plans, dependencies, resource plans, schedules and deadlines

Partner with the various TWDC business units in order to effectively track projects across those organizations that impact the Disney DTC service

Other business operations duties as assigned & as necessary to support a growing operation & product launch schedule

Strong presentation skills and ability to develop comprehensive project plans of all scope sizes and functions
 

WHAT TO BRING 

Track record that shows you’re ready to excel in meeting the extraordinary challenges of this role (5+ years in similar roles in technical, consumer-facing environments with a digital marketing focus)

Ability to develop professional presentations that communicate, track, and illustrate project health as well as process flow recommendations and other key deliverables 

Proven experience in process optimization / transformation in order to increase process efficiency, reduce time-to-market and support scalability

Experience with Lean/Six Sigma methodology

Experience working in and leading cross-functional projects

Development and execution of project plans according to project methodologies 

Good communicator, able to work with, influence and align with multiple stakeholders

Flexible and able to find the right balance between structured problem analysis and project management and agility to deal with a fast-paced environment

Ability to communicate effectively on a regular cadence to executive management on overall program health

Strong attention to detail

Expert knowledge to anticipate a wide range of future needs and opportunities and facilitate development of complex solutions

Excellent people management skills, including the ability to influence a wide range of audiences

Creatively and collaboratively disruptive

Strong negotiation and issue resolution skills

Self-motivated, high-energy, tenacity

Ability to determine resource needs and recommend solutions

 

NICE-TO-HAVES 

Personal affinity for the brands and franchises of The Walt Disney Company

BA/BS in business, computer science, other business/tech field or equivalent work experience

Six-sigma Black Belt

The hiring range for this position in New York, NY is $108,500.00 to $145,400.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Job Posting Segment:

Direct to Consumer

Job Posting Primary Business:

Disney Plus

Primary Job Posting Category:

Business Operations (General)

Employment Type:

Full time

Primary City, State, Region, Postal Code:

New York, NY, USA

Alternate City, State, Region, Postal Code:

Date Posted:

2024-11-19