Job Description

To manage overall delivery of end-to-end solutions in terms of process design, enhancements and optimisations by managing resources effectivelyIdentify process improvements (Cost Savings or efficiency improvements)Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff membersIdentify and resolve process breakdowns and failures to minimize unnecessary hand-offs (cross-functional), inputs and outputsTranslate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress by taking ownership of key processes, manage workflow system – i.e. AWD to eliminate waste and time-consuming process activitiesComply with governance in terms of legislative and audit requirements.Develop and implement business cases for process enhancements and new processes and products within a Business Unit to ensure quantify benefits and implement process metrics for measuring efficiency of all key business processes through developed methods and procedures documentsDrive process improvement initiatives and Change Management of processes and workflow implementationImprove business decisions by providing accurate and reliable business intelligence (information) together with analyzing  trends and data through process reports and updates on process performance initiativesManage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities.Plan and manage performance, skills development, employment equity, talent and culture of Team Leaders and teams in order to improve innovation, achieve efficiencies and increase competenciesConduct process training to ensure common understanding of processes by all users.

Requirements

Drive long term strategic programmes which modernize and digitize the bank’s operating model and deploy solutions into the market.Understanding and re-engineering processes across the scored credit value chainConducting ongoing assessment of the efficiency of the operational business processes and re-engineer these processes in alignment with the Business Architecture PrinciplesMonitoring the effectiveness of operational processes and controls.Formulating work items framework for the areaManaging service level agreements and accountability across areasIntegration of processes in areas of responsibility in collaboration with other areas, delivering required service levels by monitoring that workflow achieves operational requirements.Identifying process improvements (Cost Savings or Efficiency Improvements).Oversight of Process Training where required (Link between Credit and Learning & Development).Assisting with compliance requirements in relation to credit governance, systems and data.Maintaining good working relationship with business stakeholders, including the front office teams, to ensure that they are kept up to date with relevant developments in operations and technology.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

17/01/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.