The GSC Global Business Process Operations Manager is responsible for the alignment, collaboration and communicate of core business processes with all GSC Operational COEs. They will be responsible for ensuring the execution of transformation activities is in alignment with business strategy, operating plans, and resource allocations.

The GBPO Change Manager will partner with Global Transformation Operations group to develop, drive, and facilitate management of key global initiatives focused on optimization and modernization of business processes by ensuring decisions increase business value, reduce complexity and redundancy across business ecosystem. The role will work with the enterprise change enablement organization on the strategy and playbook for effective process change management and execution within GSC.

This position will partner with regional business leadership to ensure implementation plans align with Global and Regional strategies and timelines. Whenever possible, they will work ahead of implementation to engage business leaders on process improvement opportunities and their impacts. Also, the incumbent will be responsible for technology adaptation in the business to enable transformation, driving digitalization and automation of business processes, leveraging data and insights to support business decisions.

The incumbent will be responsible to partner with the Global Business Process owners to develop plans to ensure successful adaption of new processes in regional business teams. They will facilitate stakeholder reviews of business process improvements and change management in the GSC organization. They will also ensure effective tracking, reporting and communication of process changes and business impacts within GSC.

The ideal candidate will have experience with team leadership that crosses various GSC COEs and geographic regions. They will have experience in the development of strategies and its corresponding organizational and skills impact. Additionally – leadership experience with global business functions is critical to success.