We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. **WHAT YOU WILL EXPERIENCE IN THIS POSITION:** Apply Lean principles to digitalize customer care, lead assigned projects using project management principles, facilitate daily continuous improvement activities, and collaborate with nVent's European plants and offices. Embrace international and cross-cultural interactions, and follow manager's guidance . In this position, you will get to: + **Process Evaluation: Assess customer care processes to identify inefficiencies and integrate digital tools to enhance efficiency and customer experience;** + **Metrics Monitoring: Monitoring and evaluating key performance metrics to assess customer care effectiveness;** + **Root Cause Analysis: Analyze recurring issues to identify root causes and benchmark customer care performance against industry standards to pinpoint improvement areas;** + **Cross-functional Collaboration: Collaborate with operations, product development, marketing, and sales to resolve customer concerns and enhance service delivery;** + **Customer Journey Mapping: Understanding and optimizing the entire customer journey, from initial contact to issue resolution, to ensure a seamless and positive experience.;** + **Cultural Emphasis / Lean culture: Foster a culture of continuous improvement in the customer care team by encouraging innovation, recognizing excellence, and implementing Lean methodologies like Value Stream Mapping, RCCM, Visual Management, and 5S;** + **Use Lean principles to perform process reviews and aid in establishing standardized work procedures;** + **Work collaboratively with teammates and support areas, in a team environment.** **YOU HAVE:** + University degree or equivalent. + Additional experience, training or formal education is preferred. + 5+ years in Customer Care or Supply Chain in manufacturing environment. + Independent leading of cross-functional projects with the documented business results. + Digital Competence. + Past participation in Kaizen events and MDI continuous improvement program is a plus. + Skills **:** + **Proficiency in English** + **Excellent interpersonal skills** + **Ability to build and maintain effective work relationships.** + **Ability to plan, organize, and prioritize time/workload to accomplish tasks and meet deadlines.** + **Ability to work effectively in an environment of change and uncertainty.** + **Ability to understand and accept work direction.** + **Ability to Moderate the improvement processes & monetary proof** + **Ability to adapt to constantly evolving business circumstances; must be able to advance in a changing business environment.** + **Ability to travel across Europe** **WE HAVE:** + A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day + At nVent, we believe safer systems ensure a more secure world. We connect and protect our customers with inventive electrical solutions. We design, manufacture, market, install and service high-performance products and solutions for mission-critical equipment, buildings and essential processes. Our solutions are helping build a more sustainable and electrified world. + We are a $3.3B company with a dedicated team of more than 11,000 employees around the globe. Our comprehensive portfolio of enclosures, electrical and fastening, and thermal management solutions dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, RAYCHEM and SCHROFF. + Commitment to strengthen communities where our employees live and work + We encourage and support the philanthropic activities of our employees worldwide + Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money + Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being: + Innovative & adaptable + Dedicated to absolute integrity + Focused on the customer first + Respectful and team oriented + Optimistic and energizing + Accountable for performance + Benefits to support the lives of our employees At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth. \#LI-PC1 \#LI-Hybrid At nVent, we are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.