Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

Competitive Salary packages and performance bonuses

Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

Retirement savings benefit

Rewarding culture that values wellness and well-being

Performance Bonus

Global network of industry experts

Extensive training resources

Job Description:

We’re looking for a Business Process Senior Associates to join our New Business, Underwriting, and Claims team at MBPS. In this role, you are responsible for the planning, administering, executing and communicating information in a non-voice environment to support insurance policy services, claims processing and underwriting in an insurance outsourcing domain.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

Support onboarding/ underwriting of new cases and set-up and compensation of financial advisors.

Examines all documents received in a new case submission while enforcing the John Hancock Retirement Plan Services Guidelines to ensure all required forms are received and completed in compliance with federal and state legislation

Assesses the pricing the client has agreed to base on the expected versus the actual plan specifications. Determines on whether a new documentation is required by the client due to pricing changes

Identifies compliance issues and recommends options for resolution and/or escalate when necessary to management or other members of customer base

Builds and maintains solid relationships with all members of customer base by responding effectively to questions to internal and external parties. Alerting issues and problems, keeping all informed and up-to-date on progress of new case submission, following-up on outstanding items, discrepancies and significant issues while maintaining multiple communication tools

Issues the client contract in accordance with the plan specifications and federal and state legislation while identifying contracts that may require amendment packages due to legislative changes or product enhancements

Qualifications:

Bachelor's Degree holders are welcome to apply.

At least two (2) years of relevant back-office experience

Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)

Minimum Skills to Hire/Must Haves:

Experience in medical adjudication, claims processing, data entry, and back-office support

Proficiency in Microsoft Office applications (Word, PowerPoint, Excel)

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement