Position Responsibilities:  

Analyze and process requests in accordance with the established processing guidelines and Standard Operating Procedures (SOPs). 

Complete all requests and transactions efficiently and accurately to meet the Service Level Agreement set by management and the Business Unit. 

Handle the team's core work types and other Business Continuity Plan (BCP) work types including but not limited to: 

Indexing 

Enrollments work types 

Money In work types 

Money Out work types 

Provide QC support for the trained work types if needed. 

Handle AWD Reports for Orphan Sources and Incorrect Queue. 

Such other duties and functions as assigned by Operations Management.  

Required Qualifications: 

Education: Must be bachelor's degree holder preferably business / finance course.  

Skills:  

Strong analytical and problem-solving skills with the ability to interpret data and accurately process transactions based on the requests or instructions provided on the form. 

High level of accuracy and attention to detail in handling financial transactions. 

Minimum typing speed of 40 words per minute (WPM) with a high accuracy rate of 95%. 

Good verbal and written communication skills. 

Amenability:  

Must be willing to work on a fixed night shift, weekends, and Philippine holidays (when needed). 

Amenable to working in a hybrid setup, with 3 days on-site and 2 days working from home, depending on business needs and/or the current external environment/situation. 

Must be willing to work on site during the whole training period.  

Preferred Qualifications: 

Previous experience as a process associate or similar role is advantageous. 

Proficiency in Microsoft Office skills.  

When you join our team: 

We’ll empower you to learn and grow the career you want. 

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

As part of our global team, we’ll support you in shaping the future you want to see. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement