Mission of Function: Provide assistance in the facilitation and elicitation of the business and functional requirements of process owners.

Business Analysis

Perform business and functional requirements documentation on solution development or enhancement Facilitate discussion and elicitation of right information from relevant sources Analyze business and functional requirements and integrate process, data and systems in terms of business needs and problems (including BCM, value stream and enterprise impact) and in alignment with the architectural domains (business, data, application, technology) Facilitate discussion on integration of process and data as input for solution design document Plan and coordinate the process design, solution and test scenarios with the technical team (Internal or 3rdparty) Adopt the latest practices (e.g., agile, etc.) to support the organization’s vision, mission, goals (GT, etc.)

Business Process Analysis and Improvement

Perform graphical representation of current and future operational mode of process using business process tools. Analyze current and future operational models by breaking down the models into components or details and extract the right information from relevant sources Perform business process documentation (policy, guideline, procedure) Gather, collate, consolidate data accurately and in sufficient detail from internal or external sources Evaluate and analyze data quantitatively and qualitatively, and recommend improvements based on systematic problem solving tools Develops and maintains documentation of and tracks compliance to organizational performance governance. Designs and implements performance reporting tools and dashboards for reporting to senior management. Consolidates business unit and corporate support unit performance and conducts periodic comparative analysis of homogenous performance metrics for exception reporting. Designs, conducts and disseminates the results of the internal customer satisfaction/feedback process. Perform process assurance tasks. Assists in the root cause analysis of audit findings and facilitates the process improvement needed.

Project Document Management

Ensures that there is a strong document management process within PDE. This involves the following functions; Efficiently manage the documents of the Organization Develop, update, and automate an efficient PDE Document Management System