Job Description Overview: This position focuses on optimizing Customer Care processes by collaborating with cross-functional teams and SAP users to enhance efficiency. Key responsibilities include monitoring business trends, implementing Lean Principles, managing relationships with select customers, and collaborating with departments like Forecasting, Planning, and Sales to streamline order management. The role also involves onboarding and training Customer Service staff, requiring strong problem-solving, analytical, and communication skills, as well as extensive systems and supply chain knowledge Essential Duties and Responsibilities:  Evaluate and improve current processes, develop solutions to close gaps, and drive superior business results.  Lead the development and communication of policy and procedure documentation.  Ensure compliance with best practices and standard business processes in Customer Service.  Analyze data to identify improvement opportunities, noncompliance issues, or training needs.  Assist with ERP-related programs to ensure successful rollout and start-up.  Audit and update training materials according to business process enhancements.  Provide training to users in classroom settings or ad hoc sessions.  Respond to user issues with high collaboration and responsiveness.  Promote a Continuous Improvement culture within Customer Service.  Work cross-functionally to gather insights and improve customer experience.  Identify and drive improvements aligned with customer and business objectives.  Utilize project management skills to develop implementation plans and timelines.  Translate technical capabilities into actionable recommendations.  Analyze data to develop troubleshooting countermeasures and process improvements.  Manage and update inventory management processes with relevant teams. Pay Range $35-45/hr depending on experience We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 3+ years experience in Customer Care, Supply Chain, Sales Operations, or related field  Experience in SAP systems and processes  B2B Customer Service/Care experience  Strong communication and collaboration skills, specifically in a training environment  Process implementation or improvement Knowledge of Continuous Improvement and/or LEAN principles and tools  Intermediate/Advanced Excel skills  Strong project management skills  Strong organizational skills including attention to detail null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.