Business Quality Analyst Manager – Crop
The Opportunity: This role will lead a Business Quality Analyst team by overseeing the gathering and validating of requirements and test cases, ensuring team members are striving to maintain expectations with key stakeholders, upholding best practices and procedures within areas of Business Analysis and Quality Assurance, and enhancing business capabilities to aid in support of organizational growth.
Location: Fargo, ND, Council Bluffs, IA, or Ramsey, MN
Work Arrangement: Hybrid (2-3 days a week in the office)
The salary range for this role is between $103,000 - $155,000
Your new role
Build and manage moderately complex improvement initiatives for business needs by communicating with cross-functional leaders to consult on business objectives, define desired outcomes and utilize individual credibility to influence the adoption of innovative, medium-term solutions
Lead the development of effective functional and technical business solutions by leading requirements gathering and translation of needs into actionable processes, identifying and managing resources, delegating workload, setting priorities and encouraging team collaboration with business leaders to foster alignment of deliverables with business requirements
Ensure effective team operations by encouraging collaboration and knowledge sharing, driving adherence to defined processes and procedural guidelines and capitalizing on opportunities for continuous improvement to foster efficiency and promote the adoption of best practices
Monitor and report on system performance metrics, ensuring documentation of implemented business solutions and communicating with senior managers to report on technical and business challenges and solicit feedback to optimize department deliverables
Provide guidance to team by monitoring market trends and competition, identifying and communicating best practices and incorporating efficiency and productivity initiatives to align operations with innovative processes and procedures
Drive continuous improvement by assessing alignment of current process, program and systems to business requirements and capitalizing on opportunities for standardization, increased efficiency, cost reduction, increased quality and improved user experience to enhance performance of position, team and company
Guide end-users by reviewing requests, aligning process changes with business requirements and overseeing and contributing to team development of thorough process documentation to deliver effective and appropriate solutions
Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility
Required Education
Bachelor's Degree or equivalent combination of education and work experience
Required Experience
5 years relevant experience
Preferred Competencies/Skills
Organize people, tasks and activities to yield efficient workflow
Motivate and inspire achievement of a common goal
Utilize personal credibility and effective communication skills to influence organizational leaders and key stakeholders
Navigate organizational structure by networking and building relationships with senior leaders among business unit
Establish medium-range objectives and specify the strategies and actions to achieve them
Understand the needs and goals of a customer and actively look for ways to meet them; establish a high degree of trust and credibility with others
Streamline work processes to increase efficiency and use established metrics and benchmarks to evaluate results
Build and maintain professional networks and channels of communication inside the organization
Lead small- to medium-scale change initiatives; provide vision and think creatively and innovatively; share information to achieve synergy
Anticipate obstacles and challenges, identify root cause and strategize plans to address
Creativity and alternative, open thinking to generate and support new or better ways of doing things
Maintain composure and act decisively in ambiguous, unexpected or changing situations
Define metrics for measuring performance; provide appropriate structure, direction and feedback to ensure team success
Knowledge of test automation and familiarity of test scrips
Familiarity with performance testing, security testing, and API testing
Strong skills in defect tracking and management
Preferred Experience
Project management experience
Business analysis and improvement experience
Experience managing or leading others
Increasing levels of responsibility
Experience in creating comprehensive test plans and strategies that align with project goals and timelines
Familiarity with CI/CD pipelines and tools for integrating automated testing into the development process
Experience working in Agile and DevOps environments, collaborating closely with development, build, and deployment teams
Preferred Knowledge
Applied knowledge of needs analysis best practices and procedures
Applied knowledge of relevant systems and system capabilities for business needs; terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and concepts
Advanced working knowledge of new and emerging tools and technologies relevant to the line of work; relevant trends and information within the insurance industry
Applied knowledge of project management principles and methodology
Ability to define, track, and report on key quality metrics to stakeholders
Knowledge of best practices for managing test data, including data masking and synthetic data generation
Experience coordinating and managing UAT processes to ensure that the final product meets user requirements
Awareness of emerging trends and technologies in quality assurance, such as AI-driven testing and shift-left testing practices
QBE, a global insurance leader, is the proud parent company of NAU Country Insurance Company. NAU Country writes in 48 states and has nine locations nationwide. Together, we combine the history, expertise, innovation, and a shared commitment to excellence to provide unparalleled insurance solutions to our customers and communities worldwide.
Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.
QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:
Hybrid Working – a mix of working from home and in the office
22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
Competitive 401(k) program with company match up to 8%
Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
Tuition Reimbursement for professional certifications, and continuing education
Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community
To learn more, click here: Benefits | QBE US.
Why QBE? What if you could have a positive impact – at work and in the world?
At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the center of our success.
Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And our international scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.
Join us now, so you can be part of our success – and we can be part of yours!
https://www.linkedin.com/company/qbe-north-america/
Commitment to Diversity
QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.
Equal Employment Opportunity:
QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.
Supplementary information
Skills:
Business Management, Critical Thinking, Customer Service, Information Technology Applications, Intentional collaboration, IT Project Lifecycle, IT Security Operations, Managing performance, Process Improvements, Risk Management, Stakeholder Management, Strategic Planning, Team Development, Team Management, Waterfall Project ManagementHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.