FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

• The Business Quality Consultant for In-Branch Sales is responsible for the development, implementation and evaluation of programs and initiatives set to promote and promulgate the ethical standards and business conduct of the Company’s Sales Force while managing the day-to-day operations required to achieving the Sales goals and completing first line of defense related programs.

Roles and Responsibilities:

Leads, develops and oversees delivery and implementation of Business Quality process and programs to In-Branch SalesEnsures effective nationwide execution of BQ initiatives by:Generating regular reports and monitoring of key activities of the In-Branch Sales selling and servicing practices, i.e., Compliance to Sales Process, After Sales Servicing, etc.Enhancing existing processes and recommending new procedures i.e., Deployment Process, Management Disciplinary Process, etc.Providing valuable insights and analytics on BQ’s metrics – risk management, market conduct compliance, etc.Develops and implements programs promoting Quality Business and supports initiatives focused on reducing number of high-risk BSEs and businesses.Constantly collaborate with In Branch Sales management and team for regular business reporting, sharing of best practices, alignment of business plans, strategies and results, and/or seeking approval.Performs other responsibilities and duties periodically assigned by department head in order to meet operational and/or other requirements.Provide periodic update to Head of Sales Channels Business Quality on the quality of business conduct and sales of In-Branch distribution.

Minimum Job Requirements:

Education

Graduate of any 4 or 5 year Business Course

Experience

At least 3 years of relevant work experience in the field of Insurance Operations, Business Quality, Quality Assurance, Audit, Risk and Compliance, Corporate Investigation or its equivalent.Preferably has familiarity with the systems of AIA including but not limited to: Lifelines AS400, TIPS, Tableau, etc.Must understand Bancassurance behavior to be able to craft strategies for In branch Sales and business quality.

Special Skills / Competencies

Quality ReviewRisk AssessmentGap AnalysisEffective oral and written communication skillsProblem Solving and Analytical skillsAttention to detailsComputer literate

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.