**What if you could do the kind of work the world needs?** At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. **A little more about your role…** The Rating team at WSP GL Hearn is a highly skilled and specialised group, dedicated to providing exceptional Rating and Valuation services to clients in the commercial real estate sector. With an in-depth understanding of the complex rating landscape, our team combines extensive industry knowledge with strategic insights to deliver accurate and insightful assessments. We pride ourselves on our ability to navigate changing regulations and market conditions, providing clients with the expertise they need to optimise their property portfolios and minimise their tax liabilities. With a proven track record of excellence and a commitment to delivering results, the Rating team at WSP GL Hearn is the trusted partner that clients turn to for comprehensive and reliable rating services. This role will involve, but not be limited to: + Line Management of the Rate Payment Management (RPM) team in Southampton. + Operational local leadership of the RPM in Southampton. + Demonstrate key values and required standards of behaviours to direct reports when undertaking client instruction management. + Work with the Head of Rate Payment Management to enhance the Rate Payment service where growth is identified and maintain the reputation of the team amongst colleagues and clients. + Client Instruction Management **What we will be looking for you to demonstrate…** + Demonstrable record of working within the business rate profession - experience in a local authority business rates environment or equivalent experience in private practice. + IRRV Qualified (Level 3 minimum) and evidence of CPD. + Comprehensive understanding of business rate schemes and appeal procedures in England, Wales, Scotland, Northern Ireland, Eire and the Channel Islands. + Able to calculate complex rate liabilities and a specialist in business rate transition schemes, translating this into simpler terminology for both clients and colleagues. + A working knowledge of Valuation methodology and practice. + Comprehensive financial and numeracy skills which demonstrate accuracy and financial probity. + A complete understanding of the functions of the Client Monies Service and the requirements of RICS Rule 8 Protecting Client Money. + Excellent interpersonal skills in dealings with clients and billing authorities and colleagues. + Thorough knowledge of the Payment Management module on GLHIMS and the ability to correctly interpret the data contained within the Appeals modules. + Ability to manipulate large volumes of data in Excel, perform look ups to match data accurately and combine sheets. + Demonstrable track record of mentoring colleagues and being a role model for colleague interaction and client facing activities. + Experience of direct line management or history of mentoring junior colleagues. Don’t quite meet all the criteria? Apply, and we can see how your experience aligns to this role and other opportunities within the team. **Imagine a better future for you and a better future for us all.** Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world. **With us, you can. Apply today.** \#LI-HR1 **We are WSP - Join us and make your career future ready!** In today’s world it’s important to work for a company that has clear purpose, giving back to communities and supporting what is truly important in the world. When considering a career move its vital to work for a business that is aligned to your values and goals, a place where you can belong. To find out more about our business click on the following link and discover what awaits you at WSP: Who We Are | WSP (https://www.wsp.com/en-gb/who-we-are) **WHAT’S IN IT FOR YOU** **Work-life balance?** WSP recognises that work is only one part of your life and making time for other things is important – whether that’s for your families, friends, or yourself. Our hybrid working policy allows the flexibility to work from the comfort of your own home as well as collaborating in our contemporary offices across the UK. **Inclusivity & Diversity?** We want our people to achieve rewarding careers, bringing their whole selves to work. We celebrate integrity and treat people with respect, supporting each other and embracing diversity to create a culture of inclusion and belonging at WSP. Our employee resource groups VIBE (LGBTQ+ employees), CREED (Championing Racial Equality and Ethnic Diversity) and our Gender Balance Group, in tandem with WSP’s Neurodiverse Community Group, WSP Connect Group (visible and non-visible disabilities) help us promote the right environment for you to reach your full potential. **Health & Wellbeing?** We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Med24 gives you and your family unrestricted telephone access to an NHS doctor where you can call day or night or have a face-to-face video consultation. **Flex your time?** For improved work life balance, WSP offers the “WSP Hour” which enables you to take one hour per day to do as you wish and make up the time earlier or later that day. We also offer part time and flexible working arrangements plus the option to flex your bank holiday entitlement to suit you. **Your development?** We appreciate that development and training is important to you and that’s why we have a supportive environment that invests in your development, whether that’s chartership, training or mentoring. **APPLY NOW AND BE THE FUTURE OF WSP!** **\#WeAreWSP** _Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application._ _Please note WSP reserves the right to close the vacancy before the advertised closing date._