Classification Title:

Business Relationship Mgr I

Job Description:

University of Florida Information Technology (UFIT) is currently seeking two professional level Business Relationship Managers to join the Customer Experience and Resource Planning department.  UFIT maintains and operates the technology solutions that power UF’s academic and administrative enterprise.

UF citizenship is at the heart of UFIT, and the organization thrives on creativity and collaboration. Adaptability and flexibility are important characteristics for successfully navigating the ever-changing landscape at UF. UFIT empowers staff to be visionary thought leaders and to seek out opportunities that advance the core mission of this great institution.

The UFIT Business Relations team is part of the Customer Experience and Resource Planning department.  The UFIT Business Relations team is focused on understanding and interpreting the technology needs of UF’s community.  These positions provide support to the UFIT Business Relationship Managers and Project Managers by preparing customer meetings and documenting the UFIT intake process.  Some key responsibilities of the positions are as follows:

Identify and document new IT requests that must be reviewed and approved by UFIT Management.  Support the UFIT intake process by scheduling meetings and preparing documentation that is used to vet proposed changes or solutions with management for review and approval. Provide administrative support for the Empowering UF initiative, which includes scheduling Microsoft Outlook meetings, preparing agendas, documenting meeting minutes, and/or supporting logistics for large project events. Support the benefits realization strategy by developing and documenting quantitative metrics to ensure that the design and integration of proposed system, software and hardware solution leads to the development and growth of the business through effective use of technology. Establish and maintain excellent working relationships, both internal at UFIT, and external with campus customers, demonstrating skills as an effective and articulate communicator, with the ability to interface and navigate a wide variety of stakeholders in a complex environment. Monitor customer satisfaction, advocate for customer needs with UFIT technical teams, and escalate customer relationship problems for senior management/leadership support. About UF Information Technology 

UF Information Technology comprises eight departments reporting to the Vice President and Chief Information Officer: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. With established governance advisory committees and a set of well-defined, transparent processes aiding decision-making, UFIT strives to provide exceptional IT services in support of UF’s mission. For more information about UFIT and its goals and governance, visit  http://www.it.ufl.edu/vp-cio-office/strategic-plan/.

Learn more about UFIT at https://it.ufl.edu/ and @GoGatorsUFIT.

About the University of Florida 

The University of Florida (UF) is the state’s oldest, largest, and most comprehensive land grant university, with an enrollment of over 50,000 students and was ranked 6th in the country among public universities (US News and World Report 2023 rankings) and 1st among public institutions in the Wall Street Journal 2023 survey. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from the Gulf of Mexico, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF’s large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Alachua County schools are highly rated and offer various programs, including magnet schools and an international baccalaureate program. Learn more about what Gainesville has to offer at Visit Gainesville.

Benefits

Full-time TEAMS employees accrue vacation leave at a rate of 6.769 hours biweekly/22 days annually and sick leave at 4 hours biweekly/13 days annually. In addition, employees are eligible for ten paid holidays each year.

Vacation-accruing TEAMS employees are eligible for four personal leave days/32 hours per year, assuming full-time status. These leave days may allow units to close from December 26 to 31, when possible, determined on a unit-by-unit basis.

In addition to paid time off, the University of Florida offers a very competitive benefits package.

Achieving a top-6 public university ranking means we prioritize employing and working with people with various experiences, backgrounds, and perspectives to discover new ways to leverage technology for teaching, learning, research, and the business needs of a comprehensive land-grant institution.

Expected Salary:

$70,000 – $85,000; commensurate based on education and experience.

Minimum Requirements:

Bachelor's degree and one year of appropriate experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.

Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience but does not negate the minimum degree requirement(s).

Preferred Qualifications:

The ideal candidates will possess the following education, experience, and skills:

One to three years of relevant business and IT experience Experience interacting with a wide variety of constituents in an environment similar to the scale and complexity of UF Experience supporting IT portfolios and prioritization criteria Translating conversations and verbal interactions into documentation, such as developing business cases or other complex documents Accuracy, attention to detail, and a customer service-oriented approach and mindset Special Instructions to Applicants:

This role will be based in one of our Gainesville offices and may include a hybrid schedule: three days in the office (Wednesday required) and two days remote.

A Criminal Background Screening is required.

Applicants are required to submit the following with their application:

Cover Letter Resume or CV Professional References (Minimum of 3)

The application must be submitted by 11:55 p.m. of the posting end date.

Health Assessment Required: No