Business Reporting Supervisor - Business Reporting Department Our Company At FirstBank PR, we strive to be trusted advisors to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations. Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you. A Brief Overview Lead and supervise a group of developers (Data Quality Analysts, Data Engineers, among others), while being responsible for the development, timely execution, and continuous enhancements of any business performance reporting need for both credit and deposit products across the three (3) Bank regions (PR, ECR, FL). Additionally, play a crucial role in the Bank's Centralized Incentive Program process by overseeing employee performance scorecards that directly impact 30+ incentive HEDs across the 3 regions. Serve as the lead Data Engineer for the Strategy Management umbrella by ensuring efficient techniques on data processing, transformation, understanding & storage that will transform business requirements into fulfilled business insights. Assist the Business Reporting Manager (“BRM”) in the execution of all reports, scorecards, incentive management for the Bank, while ensuring pristine quality standards and the most updated market trends in methodologies & tools used to get the required task done. What You’ll Need to Succeed + Supervise Data Quality Analysts, Data Engineers, among others in the execution of all reports and tasks related to all regions (primarily PR and ECR (80%) - for example Daily Reports, Weekly Branches Scorecards, Monthly Incentives, and any other ad-hoc requests). | (20%) + Pro-actively identify new ways to improve reporting and procedures of the unit to gain efficiency, concentrated on the agile & automation-first principle of any solution developed by the Team | (20%) + Develop and review the weekly and monthly Branches Scorecards for the Banks’ regions and ensure error free, pristine data quality & integrity. | (20%) + Responsible for the administration of PR Ticket application in Outsystem platform including support to end-users and managing future platform upgrades. | (5%) + Programming and database knowledge, while being an expert in the use of data manipulation & visualization tools such as, but not limited to: MS Excel, SQL, PowerBI, SSIS, Reporting Services, R-studio, Python, Word, PowerPoint, Crystal Report, SAP Business Object. | (5%) + Assist and provide support for complex corporate projects requiring advanced analytical, quantitative, and technical skills. | (5%) + Development and conceptualization of occasional reports to support business management including identify trends, deviations and / or opportunities for daily operations | (5%) + Interact with internal & external serviced customers, while keeping the Unit manager properly informed on any situation that may or may not impact expected deliverables | (5%) + Responsible for the execution of the unit’s workplan and compliance with deliverables. | (5%) + Build collaborative relationships with Team, internal customers and serve as the main liaison with the other Business Units. | (5%) · Develop, review and/or assist the preparation of presentations and reports as needed. | (5%) + Assist with the preparation of unit presentations and the execution of special corporate projects. Competencies + Problem Analysis & Solution | Identifies problems and conducts appropriate analyses involving others to find the best solution. + Change & Innovation | Creates a view of change as an opportunity and inspires others. Looks for new ways to experiment with new ideas and approaches. + Business Acumen | Understands how the organization works, including, current and future policies, practices, and trends. + Ownership | Takes initiative and assumes personal accountability for goals, outcomes and deadlines + Customer Focus | Anticipates and provides service excellence to both internal and external customers + Managing Performance | At leadership levels sets clear goals and expectations for excellence performance + Communication | Delivers clear, effective communication and takes responsibility for understanding others + Collaboration & Teamwork | Provides direction and leadership to help teams achieve goals and operate cooperatively and cohesively + Building Strong relations | Establishes, sustains and fosters both internal and professional contacts to build, enhance, and connect to FirstBank services + Development (Personal & Others) | Demonstrate curiosity for learning and perform activities to make the most of their skills and boost potential in self and others + Empowering & Motivating Others | The ability to create a positive environment and enable others to have ownership of their jobs and responsibilities + Vision & Values | The employee understands organization’s vision and upholds the organizations values in everyday words and actions. At higher levels the employee takes a long-term view and share with others the vision and the organization path ahead. What You’ll Need · 5 years previous financial institution. · Must possess proven business development skills, knowledge of the overall business marketplace, and a history of successful community involvement. · Extensive understanding of business and financial fundamentals, with mathematical aptitude & advanced accounting & computer spreadsheet skills. · Proven strong financial analysis skills. · Demonstrated analytical, decision-making, and effective problem-solving skills. · Maintain a thorough knowledge of credit services and a complete understanding of Loan Policy. · Must be competent in the use of personal computer systems, internet applications and electronic mail, and various windows-based software applications to include, but not limited to, banking application, word processing, and spreadsheet software. · Education/Certification Requirements: bachelor’s degree in Related Field. First Bank Puerto Rico is a proud to be an Equal Employment Opportunity Employer and takes affirmative action to employ Women, Protected Veterans, People with Disabilities and Minorities regardless of gender identity, sexual orientation, and any other legally protected status.