Job Description

Location(s):

Tower -11, (IT/ITES) SEZ of M/s Gurugram Infospace Ltd, Vill. Dundahera, Sector-21, Gurugram, Haryana, Gurugram, Haryana, 122016, IN

Line Of Business: CRR(CRR)

Job Category:

Corporate Services

Experience Level: Experienced Hire

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are -with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

Ability to monitor and analyze incident and crisis alerts from various sources, then to assess & act proactively.Respond promptly to incidents and crises, ensuring timely resolution.Handover proforma to be completed to ensure efficient and customer centric process.1-2 years previous experience in a similar role or in a dynamic, high-stress environment is preferred, with corporate experience in a customer-focused environment. Excellent communication skills, with the ability to interact, advise and support people at all levels.Focused, accurate, consistent and concise approach with good problem management skills. Ability to develop relationships with stakeholders, considering communication styles and cultural idiosyncrasies.Strong team player who thrives on working on a variety of projects and tasks with other team members.Strong interpersonal skills, with the ability to act with tact and diplomacy.

Additional Information:

This role requires a high level of vigilance and the ability to make quick decisions in time-pressuring situations.High level of proficiency in Office 365 (Word, Excel, Outlook, PowerPoint). Ability to create reports in PowerBI desirable but training will be available. Knowledge of monitoring tools & Crisis Management software (currently using Fusion Risk Management) would be advantageous.Exposure to the broader GBR and CRR department will offer insight into a range of risk topics. Previous experience in Business Continuity / Operational Resilience would be advantageous or tenure working within Moody’s Corporation.

Education

Bachelor’s degree or equivalent

Certification in ITIL, ISO 22301, or similar frameworks not required but advantageous.

Responsibilities

The Crisis Management Operations Analyst (Shift Worker) is responsible for monitoring and responding to crisis situations in real-time. This role involves working in shifts to ensure 24/7 coverage and maintaining the organization's crisis management protocols. During quiet periods there will be scope for additional operational and administrative tasks from the wider CRR department.

Willingness to work in 8-hour shifts (weekdays, weekends and holidays). Some flexibility will be required to react to sickness / training etc, overtime is not expected, but might require on an exception basis.The Crisis Management Operations Analyst will be part of a larger crisis management team working closely with GBR Managers and will receive ongoing mentoring, support and training.Incident Recognition & Escalation: Identify and acknowledge incidents or crises promptly and accurately. Escalate actions to the local Building Incident Management team or wider Crisis Management Team when necessary.Alerting: Notify incident or crisis responders and if required, execute alerts via Moody’s Emergency Notification System tool (currently Send Word Now).Response: Respond appropriately to specific threats and follow established protocols during emergency situations. Provide timely response to queries/escalationsDocumentation: Maintain detailed records of incidents, actions taken, and outcomes, contribute to Situation Reports and Post Incident Reviews. Support the creation and refresh of Crisis Management documentation creation including user guides, GBR EXPO intranet updates & Fusion/SharePoint GBR page and document maintenance. Manage archive and record retention to ensure compliance.Reporting: Maintain variety of reports from project completion tracking, location status, contributions to the Key Risk Indicators and Corporate Score Cards. Hybrid position, the role will require attendance to office at least once a week

About the team

What we do is important to the company and our employees, the need for Resilience during these tempestuous times is increasing.

Global Business Resilience team supports the business across 90+ locations by empowering employees to manage incidents locally but have Crisis Management support when required. The team strive to reduce the impact of severe events on our people and business by focusing on preventative activities, contingency planning, exercising and improving risk partnership across business entities and our stakeholders.

Working at Moody’s

Moody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.

Moody’s is a global integrated risk assessment firm that empowers organizations to make better decisions.

STP Grade C

Want to know more about us? Please follow this link to know what identifies us as Moody’s.