Exciting opportunity for a detail-oriented, execution-focused team player to join our global incident management function. This role involves close collaboration with Operations, Product, Technology, Controls, and the Corporate & Investment Bank (CIB) Resiliency Team to manage the impacts of major disruptions to systems, third parties, and site and staff. The ideal candidate should have a solid understanding of the Securities Services business to effectively lead responses to major incidents and crisis events across the Americas.

As a Business Resiliency Manager in the Securities Services team, you will join a newly created team responsible for the end-to-end delivery of business resiliency. The team covers core disciplines such as incident management, regulation, governance, planning and testing, as well as client and industry relations. This role will focus on incident management and report to the Global Head of Resiliency for Securities Services.

Job responsibilities:

 Manage the regional coordination of the Business Incident Management response across Securities Services Operations, Product, and Technology. Invoke and facilitate the Incident Management Team (IMT), drafting and distributing the (IMT) meeting communications and tracking response actions through to completion. Engage cross Line of Business – represent Securities Services operations during major incidents within other Lines of Business which may have cross impacts to Securities Services. Monitor impacts of site and staff incidents in the region and be prepared to assist in the Securities Services response and communicate the Essential Service impacts. Exercise judgment for escalation to business heads, (CIB) Resiliency, and regional Crisis Management Team heads where appropriate. Ensure communication and handover to equivalent Asia Pacific (APAC) and  Europe, Middle East & Africa (EMEA) regional leads for incidents which extend beyond US Close of Day. Partner with Technology and Operations to ensure relevant Post Incident Reports and Crisis After Action Reviews are completed, with remediation actions tracked to conclusion. Assist with control activities to maintain the capability, including (IMT) plan review, membership reviews, training, and exercises. Deliver monthly Management Information Services (MIS) to monitor volume, impacts, and themes of disruptions and completion of regional (IMT) control activities. Lead or support regional and global Securities Services Incident and Crisis Management projects and initiatives.

Required qualifications, capabilities, and skills:

Must have a proven knowledge and understanding of Securities Services, with a sound understanding of one or more areas within Custody, Fund Services or Transfer Agency. Build strong working relationships with numerous business and technology partners. Excellent verbal and written communication skills with the ability to summarize complex issues into succinct and accurate messages to senior stakeholders. Proactive self-starter who takes ownership of deadlines and deliver results, with accountability and responsibility for independent workload. Ability to handle pressured situations and to collate, analyze and communicate information, and prioritize tasks. Flexibility to support the business during disruptive events that span regions. Work independently and multitask in a fast-paced environment.

Preferred qualifications, capabilities, and skills:

Experience in incident and crisis management, although training and coaching can be provided. Working knowledge of key technology platforms supporting Securities Services. Understanding of client segments and behaviors. Understanding of Custody market infrastructure, including agent banks and Financial Market Infrastructures (FMIs). Understanding of regulatory obligations within Securities Services.

 

This role is in office 5 days a week located in New York, NY or Boston, MA. It does not offer relocation assistance or immigration sponsorship.