Consumer and Community Banking (CCB) Business Resiliency’s mission is to continuously improve our businesses’ ability to provide outstanding products and services to our customers in the event of any disruption. The team partners with business stakeholders to develop their resiliency plans, test their strategies and support them through real events. 

 

As a Business Resiliency Manager within the Consumer & Community Banking Business Resiliency team, you will be reporting to the Business Resiliency Strategy Program Lead, assisting in the implementation of strategic Business Resiliency initiatives. Your role will involve ensuring our engagements are effective and aligned with the firm's heightened expectations and those of external parties. Furthermore, you will act as a culture carrier, fostering an inclusive team environment where you challenge, support, and develop others.

Job Responsibilities:

Respond to regulatory actions and Matters Requiring Attention (MRA)Uplift resiliency capabilities, including enhancing and testing additional recovery strategies for assets required for recoveryDrive initiatives to keep results and learnings of strategic projects evergreen (i.e. Concentration Risk Assessment and Third Party Risk Assessment and Management)Provide overall project management support related to Essential Service simulation activities for CCB Business Resiliency team

Required qualifications, capabilities and skills:

3+ years of strong project management skillsSupport the team with decision management, prioritization, and executionDrive cross functional team initiatives to completion and compliance, monitor initiative progress and set deadlinesCraft executive communications on progress and statusBreak down significant challenges logically to help others understand, size and address the issuePartner with team members to understand their process, book of work and challenges. Manage flow of change and provide real-time support as neededDrive simplification of processes and ensure standard execution through oversight, alignment and supportClear and concise verbal and written communication to various levels in the organizationUnderstanding of project management tools, experience with building and implementing processes across broad stakeholder basesExperience in one or more of the following: operations, business resiliency, banking, horizontal function supporting multiple lines of business, regulated environmentEstablished success in managing effective relationships at multiple levels

Preferred qualifications, capabilities and skills:

Proven success in supporting a team or function through significant and frequent changeQuickly synthesize complex topics or data into a meaningful messageDemonstrated examples of process simplification with a risk and controls mindsetStrong Excel and PowerPoint skills with knowledge of Tableau capabilitiesDemonstrated experience in the successful delivery of program/project initiatives at JPMC preferredStrong executive presence