The Business Risk and Control Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Excellent communication skills required to internal and external senior level management. Accountable for the end results of performing and default servicing control testing. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. **Responsibilities:** + Develop, implement, and maintain Quality Control testing plan and flow chart for Servicing reviews. The testing plan will include vendor specific questions applicable for performing and default servicing activities. + Coordinates extensive inventory of review deliverables tied to Cenlar Quarterly reviews; all information is properly inventoried as part of pre-review work. Recognizes creative options to self-serve and engage internal resources to self-serve and effectively manage review deliverables. + Engages and participants with Issue Management when Issue/Corrective Action Plan (CAP) activity as required. Follows Issue Management Policy, working to identify and document issues and concerns, providing effective feedback outlining milestones of Issue/CAP and related follow up and closure review. + Guide and influence governance and the facilitation of the execution of the Manager Control Assessment (MCA, i.e.. Risk & Control Self-Assessment) as required by the MCA Standard including the assessment and appropriate approval of risk associated with business changes. + Responsible for the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory. + Manage and allocate resource for the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies. + Assist in directing teams in the implementation of the Lessons Learned Policy, including monitoring of control breaches and dissemination and learnings across other business units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist. + Support review and challenge, within the FLUs, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution. + Assess adherence to the MCA Standard through controls after the execution of a process (QA). + Exercise control over Operational and Compliance Risk in accordance with established Policy requirements. + Allocate resource to identify, assess, escalate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc), including material, emerging and concentration risks in accordance with enterprise Policies and the establishment of Key Indicators to monitor risk exposures. + Take ownership to identify, assess, record and response to Operational and Compliance Risk events, ensuring these are captured accurately, timely and in accordance with requirements. + Responsible that adequate governance and training are in place to support management of Risk profiles. + Assess the risks associated with New Activities and changes to the Business, ensuring these are well understood and adequately controlled (if applicable). + Take ownership of risk and control assessments or coordination for programs within various risk stripes and ensure sufficient subject matter expertise exists to enable management of these risks within the Business (e.g. third party, fraud, sanctions etc) (if applicable). + Guide and influence standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management. + Apply knowledge of the business, products or services to identify and implement control points and processes throughout the business. + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:** + 10+ years of mortgage servicing experience + Strong compliance background (understanding of regulatory requirements) + Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. + Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. + Internal Audit, Compliance, Operational Risk, or Quality Control Testing. + 10+ years in Mortgage Serving with detailed knowledge of Black Knight (ICE)/MSP servicing systems. + Advanced comprehension and experience of Flood Disaster Protection Act requirements. + Strong written and verbal communication skills. + Must have the ability to articulate complex and sensitive issues to management, Business Activity Owner. + Strong critical thinking skills requiring sophisticated analytical thought to compare complex alternatives and select a solution. + Applies creativity to problem analysis and resolution in complicated situations. + Demonstrated ability to synthesize, prioritize and drive results with a strong sense of urgency. + Ability to exercise sound, timely and critical judgement when making decisions. + Must be able to manage multiple deliverables/tasks/projects at any given time and comfortable shifting work as priorities change. + Ability to work independently, multi-task, and take ownership of various analyses or reviews. + Excellent analytical and critical thinking skills + Advance Excel skills + Expert Regulatory Knowledge + Investigative skills in default governance + Ability to review data and assess findings with Internal Audit. **Education:** + Bachelor's/University degree, Master's degree preferred. ------------------------------------------------------ **Job Family Group:** Risk Management ------------------------------------------------------ **Job Family:** Business Risk & Control ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** Ofallon Missouri United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $134,960.00 - $202,440.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Anticipated Posting Close Date:** Feb 13, 2025 ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.