JPMorgan Chase & Co. is expanding its business and is investing in innovative ways to attract customers, deepen engagement and boost increased satisfaction through delightful interactions with digital products and experiences. We believe that engaging, relevant and contextual content is at the heart of personalized customer experiences.

As a Business Risk & Controls Lead within our Controls Management Team, you will play a pivotal role in the development of digital products and services on a global scale, operating within a dynamic start-up environment, yet supported by one of the world's leading financial services providers.

 Job responsibilities:

Develop and support a proactive risk and control culture within our digitally-managed business that leverages distributed interaction among peers to manage proven risk and control evaluation strategies as well as sound change management protocolsOverlay technology, process management and operational risk skills to develop, maintain and test operational controls librariesReview and analyse program-related data frames (e.g., KRIs/KPIs) to proactively identify existing and emerging operational risks to business-related programs and strategiesProvide leadership support for the end-to-end execution of the Control and Operational Risk Evaluation (CORE), including identifying control gaps, weaknesses and resolutions in order to reduce financial loss, regulatory exposure, and reputational riskCreate an inner join with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators, and technology control functions to further establish and maintain business relationship loopsLead and develop a team of CM professionals in the operations and servicing space

 Required qualifications, capabilities, and skills

Experience in controls, audit, quality assurance, risk management, or compliance within financial servicesProficient knowledge of control and risk management concepts with the ability to design, create and evaluate the operational risk and control environment in conjunction with business partnersSignificant experience in Customer Service and Banking Operations.Fluency in English

 Preferred qualifications, capabilities, and skills

Experience working and efficiently delivering in an information technology area / environment is a plus (E.g. IT Auditing, Programming Controls, Data Management and Governance or the like)Ability to analyse data-managed situations to formulate appropriate conclusions Understanding issue root causes as well as identifying control gaps and weaknessesAbility to make objective and informed decisions based upon current data as well as justify decision making to influence stakeholdersClear and concise write-up of risks, issues, root causes, remediations, risk mitigants and control enhancementsGerman language skills

 

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