**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. **Meet your team** Cloud Application Services is a business unit in the CS&D board area focusing on delivery of managed cloud services. The team is a key enabler of the SAP Board’s “RISE with SAP” core strategic focus. Cloud Application Services brings together the solutions and services you need for true business transformation as a service, regardless of where your business stands now or where you want it to go. **What you'll do** **Responsibility** Deliver operational phase oriented consulting services with strong industry background Engage customers directly for opportunities of continuous improvement, business optimization, transformation and innovation. On demand: Meet customers onsite for consulting services Ad-Hoc. **Tasks** Comprehension of customer’s needs and business requirements Diagnose, root cause analysis and resolution of business process and system interruptions Development and test of desired changes, if required including implementation Execution of proactive periodic support, maintenance activities Fulfillment of service requests Onsite training (on demand) Preparation of monitoring concepts, implementation and execution of monitoring activities Advice for optimization and continuous improvement, transformation and innovation. Support customers with adoption S/4 HANA cloud solutions. **What you bring** **Experience & Education Requirement** Working (or studying) experience overseas is preferred Track record of working with and directly communicating with global customers Professional, Senior or thought leader level of experience & capability to face directly customers, understand business processes and customer code created in SAP solutions. Professional, Senior or thought leader level of experience & capability to develop customer code based on customer business requirements Professional, Senior or thought leader level of experience & capability to understand customer specific SAP solution configuration Professional, Senior or thought leader level of experience & capability to change configuration in the customer specific SAP solution based on SAP best practice. Implementation experience & capability in one of the following SAP Business Suite areas would be an advantage: AI BTP FI-CO Sales & Distribution Materials Management Production Planning Integrated Business Planning Extended Warehouse Management Foreign language skill is a plus Relevant University Degree **Job Location: Dalian** ​ **Bring out your best** SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. **We win with inclusion** SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs\_at\_sap#17498858-1050-415e-8d82-21f91655666b\_96fc) . Specific conditions may apply for roles in Vocational Training. **EOE AA M/F/Vet/Disability:** Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 417771 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: \#LI-Hybrid.